1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
My daughter travelled to my Mum's / her Granny's funeral when I couldn't because of my disability pain. The Staff, especially Carly, the Manager, were SO amazing, friendly, caring and professional. The location was perfect. The bed was comfy. The bar staff very helpful. My daughter (21) felt safe and looked after (her first time alone in a hotel and far from home).
Negative section of review
The breakfast tasted good 👍 but my daughter did say that there could have been more variety, e.g. black pudding, haggis, other styles of eggs, not just scrambled.
Positive section of review
There wasn't anything we didn't like at the Exchange. The people and facilities were perfect warm welcoming professional from check in to check out. The breakfast was superb and the hotel is very accessible. Public transport is a stones throw away. The helpful staff also keep an eye on our bags after check out thanks Exchange you made our stay in Cardiff a joy.
Negative section of review
Nothing
Positive section of review
Excellent location, very friendly staff, clean and quiet room. The tea and coffee set up in the room was exceptional, never had so much choice! The bed was very comfortable, and it was surprisingly quiet considering it's a pub. The cooked breakfast was excellent and I'd stay here again simply because of the breakfast!
Positive section of review
Breakfast was very tasty, choices were good . It was so refreshing to see all the staff no matter what they were doing willing to help any one, the staffs happiness and politeness shone through in all that they done well done to all the staff at this hotel .
Negative section of review
Rooms do need updating , a bit run down but still a good hotel
Positive section of review
The apartment was a good size with oven and microwave available. The twin beds were comfortable. The apartment was very clean and tidy. A supermarket was close by.
Negative section of review
N/A
Positive section of review
Perfect location, right near the Tube. Loved that every bed had curtains which made it somewhat similar to capsule hotel and gave the feeling of more privacy.
Positive section of review
Rob was an excellent host and we enjoyed the wee chats on the area and history of the Strachan family. Great breakfast
Negative section of review
Nothing all good
Positive section of review
It was in a very pretty village and the facilities were great
Negative section of review
Nothing
Positive section of review
Value for money and good location
Positive section of review
Breakfast