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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Our 3rd stay at the Cwtch and as always it does not disappoint, it has everything you need for a comfortable, cosy & relaxing stay whether for a short or long break. The facilities are always clean and tidy, we stayed for 7 nights this time & didn't want to leave! It's so peaceful but full of wildlife to spot. If you're feeling brave, take a dip in the river if it's calm, it's quite refreshing! Listen out for the nearest neighbours' peacocks calling, sit by the firepit under the stars by the river roasting marshmallows & just unwind. Make sure you check out the butcher just up the road for meat for the BBQ, you will not be disappointed!!
Negative section of review
N/A
Positive section of review
Very clean and comfortable. Tea and coffee facilities provided. Room was warm and the bed was large and comfortable. The hotel felt secure with electronic fob access to the bedroom corridor. The adjoining restaurant provided an excellent breakfast and, on the Wednesday evening, an excellent evening meal. It was closed on the Tuesday evening. Highly recommended and reasonably priced.
Negative section of review
Main gripe (but not a show stopper) is the digital registration and lack of a receptionist at check in. The email containing the information to access the room had gone straight into my 'spam' folder. We had to phone the number displayed in reception and hope that someone would answer. Fortunately they did and we got into our room pretty quickly. Minor gripe, room 12, the heated towel rail in the bathroom was turned off. Ok, it was warm enough but when I tried to turn it on to dry towels, it was obvious it has a water leak and I turned it off immediately.
Positive section of review
This hotel is a real gem. Way beyond what I had expected. The room/suite was very spacious, clean and extremely well equipped. We had breakfast each morning and ate twice in the restaurant in the evening, and the food was lovely.The staff was very helpful and attentive. Very central location. Would recommend.
Negative section of review
Was very pleased with everything
Positive section of review
Very clean and well equipped. Excellent response time from owner, who answered all questions helpfully. Comfortable beds, fluffy towels. Chocolates provided. Light and airy apartment Perfect overnight stop.
Negative section of review
That I only booked for one night.
Positive section of review
The location is great, very convenient for visiting friends around the area. The bed was comfy. Surroundings were quiet despite being attached to a pub. In room temperature was good.
Negative section of review
The bathroom hadn't been cleaned very well - the shower not at all. The room was quite small - could only walk down one side of the bed.
Positive section of review
Our training room facilities and the coffee breaks. The lady at the 2nd Floor Reception Desk, Monica, was superb! Very helpful and professional.
Negative section of review
The lunch we had as part of the DDP was basic.
Positive section of review
It was in the perfect location, staff were so helpful & friendly and the breakfast was amazing.
Negative section of review
Nothing it was great
Positive section of review
We had a really good stay, very good location, nice local people, very good breakfast.
Negative section of review
Quite a loud music in the pub, we could hear it until quite late :(
Positive section of review
All round good hotel and great staff
Positive section of review
Nice location room clean and nice