1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The apartment is unique and beautifully decorated.We had a lovely welcome and nothing was too much trouble.The location is amazing ,this really is a wonderfull place to stay and would highly recommend.absolutly perfect for relaxing ,sightseeing and close to many attractions. We will definitely be returning.
Negative section of review
There was nothing to dislike
Bury Saint Edmunds, United Kingdom
Positive section of review
Excellent location for shops and restaurants, and beautiful Abbey Gardens opposite. The service was outstanding, especially from the concierge, (Steve) who went above and beyond in helping us to settle in. All staff were polite and attentive, and the breakfast was really good.
Negative section of review
Although our room was tastefully furnished, the paintwork was a little tired. The hotel car park is very small, and although we were able to use it, some of the guests' cars were moved to an off site car park. This was not a major problem, as the concierge was always on hand to retrieve the vehicles if needed.
Positive section of review
Rooms are very comfortable. Food is not gastro pub but still very decent. The location is a superb base for a walking or touring holiday of the Lake District.
Negative section of review
The level of service and general welcome/friendliness relies heavily on Sam and the leadership she provides for her team. If she's away things can slip a little - not to the point where it becomes a 'bad' experience but it does take the edge off the normally excellent sense of welcome.
Positive section of review
Very nice staff and a comfortable room with everything you need for an overnight stay.
Positive section of review
Convenient location, helpful welcome with 24 hour desk. Rooms modern and clean.
Negative section of review
Very compact room, bathroom pretty tight for space.
Positive section of review
The food was lovely, stuff where polit the room was big and bed comfy
Negative section of review
The building was very run down and room was dated and had water damage on the wall it needs more facilities ei fridge hair dryer maybe. And coz it is also open to cancel users to stay in it also has a smell from them cooking in there room so u feel Ur in a block of flats
Positive section of review
The facilities were excellent and the staff were very friendly.
Positive section of review
Front double bedroom. Larger than I expected. Nice sea view.
Negative section of review
The breakfast was not worth £12. Canteen self service style. Small cold plates. Help yourself to instant coffee from a jar.😟 Free internet in the bar/lounge but must pay for the service in your bedroom.
Positive section of review
Clean and well looked after
Negative section of review
Outside area
Positive section of review
Easy, free parking
Negative section of review
Eggy smell in the bathroom was very unpleasant. Sofa bed not made up and bedding and towels not provided for our children. Weed smell coming in through the bedroom window. Vape found under the bed.