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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
very comfortable and secluded cabin, very clean with all the amenities you need. The hosts Gina and Simon were very friendly and offered great advice on places to visit. Good central location to visit many places of interest.
Negative section of review
nothing
Positive section of review
Good parking, easy entry and clean public areas, nice to be on the top floor, the building wasn't busy at all. Handy to have a fridge and decent kitchen with basic equipment, it would be great with young kids.
Negative section of review
There was a slight whiff of drains in the bathroom, this may have been because the apartment hadn't been used for a while, other than that the place was basic, clean and tidy. The front door to the foyer was never secure while we were there, latched open, didn't cause an issue I noticed though.
Positive section of review
super friendly staff, the room was located upstairs from the bar, also queit and dogs allowed. Food available and very tranquil location. Looked like a popular place to be, and exceeded my expectations.
Negative section of review
to be honest cannot fault anything, price maybe a bit on the high side, but that comes into effect during peak season, as other places to stay were also higher price. Aswell the booking was made late, yet the experience was worth the value, nice clean warm room and breakfast included .
Positive section of review
We liked everything although some kitchen utensils were not very helpful no tin opener no stew spoon and the pans weren't designed for a family of 7
Negative section of review
We didn't like been accused of leaving the caravan dirty I cleaned the fridge the cooker before we left the only thing I forgot to clean was the grill pan which I explained to the cleaner I was sorry I stripped the beds and swept the floors also washed up and rinsed the shower out and checked the toilets my son accidentally broke the cheap metal towel holder located in the toilet alone and the scissors broke in my hand I will pay for those breakages but nothing else because I know how we left the caravan and in all honesty the caravan was in good shape considering I have 6 kids under the ages of 12 4 registered disabled
Positive section of review
Great hosts nothing too much trouble, great breakfast, hotel and rooms very clean and tidy.
Positive section of review
Beautiful location especially the river at the back 5 mins from zip world
Positive section of review
The room was spacious, nice bathroom and the day time staff were friendly
Negative section of review
Really poor customer service from the night manager, Malik, he made our stay horrendous, at the point to call the police and lie to kick us out at 2am while me and my partner was asleep….he really was unprofessional and rude. The room was never cleaned after asking them twice to do so. We had a horrible experience, while it was supposed to be a special occasion as it was my partner’s birthday. We will never ever come back to any of Clayton hotel branches. For a 4 stars hotel I think is ridiculous. All we got for compensation was an hour free late check out and some croissants.
Positive section of review
A very comfortable little cottage perfect for two.
Negative section of review
nothing
Positive section of review
The room was large and nicely furnished
Negative section of review
The carpark location details were only available by calling the hotel. Probably should have found this info. out before arrival at the hotel location.
Positive section of review
Great place 👌 lovely 😍
Negative section of review
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