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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff and amenities were wonderful. The place was beautiful and relaxing. We were in the lodge which was like an apartment. It had a kitchen, living room, 2 bedrooms, and a large bathroom. Everything was clean and nicely decorated. We had purchased tickets to tour the cathedral, and the receptionist let us know that we could get a refund since our stay included a free tour of the cathedral. The cathedral readily gave us a refund.
Negative section of review
We loved everything about this stay. The one problem we had was with parking. We didn't read all of the things we need to do before our visit, so we didn't know we needed to let them know we would need parking. So we had to find parking outside of the cathedral grounds which required some walking. Although the walk was beautiful, when you are tired and ready to get settled after walking around so much, you are just ready to be settled.
Positive section of review
Location very handy for work at National Archives. Room was comfortable, extremely clean and well set up - far nicer than any of the other options nearby. Loved that the floor was carpet free - feels much more hygienic. Bathroom clean & attractive. Staff were good at keeping in contact re. arrangements for checking in. Liked the old books in the wardrobe!
Negative section of review
Slightly dingy corridor to reach room above cafe - wasn't sure what to expect - but room was a nice surprise.
Positive section of review
The location is great, very close to the most tourist attraction in London and you don't need to take any public transportation to visit London city center The breakfast was very good and we enjoyed spend our time on this hotel I will choose this hotel for a future trip to London
Positive section of review
Beautifully presented. Cosy and comfortable. Property great location. Bed very comfortable and the room was clean and had a wonderful range of beverages. Graham was friendly and welcoming. Breakfast was tasty and well presented
Negative section of review
Nothing
Positive section of review
Lovely building within its own grounds, beautiful decor, room well equipped with everything needed, room cleaned daily and restocked with coffee/ bottled waters and fresh towels.
Negative section of review
Nothing
Positive section of review
The building itself was classically elegant. Nearby pub 'the Suffolk Arms ' superb food and service.
Positive section of review
Lovely clean, spacious modern hotel, breakfast was superb , would deffo stay here again.
Positive section of review
Everything was exactly as I had hoped for Would return again.
Positive section of review
The rooms were spacious, with good ventilation and clean.
Positive section of review
Clean and as required no frills but staff were excellent.