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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I liked there was an air conditioner in the room. It was quite hot. The location is very good. It’s also very close to lots of shops and restaurants and cafes. It’s near bus stops and near two stations. It has a bar where you can refill your water bottles. There is a kettle and tea, coffee, sugars and biscuits. The bed was nice and comfortable. The curtains are able to block out most of the light. There’s also a desk and that’s nice to organise things. The shower has two modes, one overhead shower and one that’s on a shower head with a hose. The shower also came with soap which is nice.
Negative section of review
The tap was quite close to the bottom of the sink and drain cover and close to the back. You need a glass to fill up the kettle. This is the same when filling up bottles. This also made you touch the bottom of the sink, the tap and back of the sink when washing your hands.
Positive section of review
Room - the size was ok because we didn't need too much space to have some good nights sleeping. Location - Good, because you can reach centre pretty quick Breakfast - Very Good with multiple vegan options
Negative section of review
Room - Ok Under the bed was a lot dirt. Need to improve cleaning. Location - At night there is no option to have a quiet dinner so you need go other areas to have options. Breakfast - nothing to appoint
Positive section of review
Room was very small, but clean and adequate. There was a load humming sound, sounded like a fan or generator from outside. Breakfast was excellent
Negative section of review
The noise
Positive section of review
Good sized room with big wardrobe and TV. Kitchen facilities were very handy to have. Everything clean and in working order.
Positive section of review
I was in the family room with my dog, and there was plenty of space, lovely en suite, and right by the sea front.
Negative section of review
Nothing.
Positive section of review
Everything is really great! Staff, cleanliness, hot water and pressure of the shower. Prime location! 👍🏼
Negative section of review
Pillows were not the best for a side sleeper.
Positive section of review
Very comfortable bed and bright room. Good shower and bath facilities.
Negative section of review
Limited parking spaces.
Positive section of review
Claire the barmaid, funny and great at making cocktails!
Negative section of review
Breakfast was poor, please just put out normal toasters!! Scrambled eggs were horrid, no milk jugs, hard bacon. greasy hash browns. Hotel is tired and so much could be done without spending a fortune. Hanging baskets out front looked dreadful, front doors always shut, rubbish bin over flowing, garden tiding, ashtrays on tables.
Positive section of review
The area and the view from the room.
Negative section of review
bed was too small, and the paintwork was in need of a spruce up. THERE WAS SIGNS OF MOULD IN THE BATHROOM.
Positive section of review
Nothing…
Negative section of review
When we made our booking we were quite clear that we did not want a noisy room, specifically adjacent to lift shafts, kitchen fans or other unusual noise sources. The hotel acknowledged receipt and that our preferences were recognised. However, on arrival the hotel had ignored the request completely and allocated Deluxe Room 507 adjacent to lift well and ‘ping’ landing. We returned to reception and were offered a second floor ‘Deluxe?’ Room in a dirty internal well where - right outside the window was… the main kitchen flue unit! The representative said they were full other than an outside room which was immediately opposite the church bell in the church on the church at the other side of an alleyway. This bell would start ringing at 7:00am and would be noisy. The representative asked which we preferred to which we replied ‘none of them’ and walked out of the hotel. We sat outside in the square, day completely disrupted, and recovered by booking a room, at 3:00pm on the phone with Nobu, Shoreditch (recommended!). The contrast could not have been more stark, with smooth, caring, effective staff and an airy clean stay (read my review). In conclusion, there was an unjustified pervading arrogance about the Vintry & Mercer Hotel, which ranked among the worst we have experienced across the globe. I have no idea how it has attracted the review ratings before but they in no way reflected our catastrophic experience…