1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Everything. Caron the host was lovely, very warm and welcoming. Couldn't fault the room, delicious breakfast and a 10 minute walk into town. Highly recommend and would definitely stay again if I return to Carlisle.
Negative section of review
N/A
Positive section of review
The staff were very helpful, the restaurant for the food and the bar for the drinks was good. The bar lounge was very relaxing to sit and chat.
Negative section of review
The room we stayed in wasn't what we expected.
Positive section of review
The staff were extremely friendly and made me feel very welcome, the breakfast was an absolute delight. Thank you for looking after me.
Negative section of review
It met my expectations
Positive section of review
Clean,well furnished,great facilities and location.Thoughtful provision of necessities.Hosts very welcoming
Negative section of review
Nothing
Positive section of review
Great location. Very close to town centre and sea front. Friendly and helpful staff.
Negative section of review
Nice to have access to a pub but not good if you're tired and would like an early night as the music is on until midnight. Towels could a cleaner.
Positive section of review
The receptionist was very friendly and polite. The facilities were basic but clean.
Negative section of review
I used the library park as I needed to leave early and there were some unsavoury characters sitting around. It’s a noisy location so I was not able to keep my windows open overnight and it became stuffy.
Positive section of review
Very clean and comfortable. The staff were great. The meals were really nice.
Negative section of review
Nothing. All good
Positive section of review
Location friendly staff great value for money
Negative section of review
Can’t think of anything
Positive section of review
Nice spacious apartment with good sized rooms
Negative section of review
A little bit of attention needed to a couple of the door handles in the apartment
Positive section of review
Breakfast was fine, location fine
Negative section of review
The room 1201 was tiny and claustrophobic. It was not cleaned well, the decor was poor. We were asked about this when checking out and when we did point this out we were told the size of the room was due to it being a corner room. Fine if that is the case but let your room charge reflect that. The receptionist asked us to wait while she reported this to a manager in the back room but the manager declined to see us to discuss it further, it felt like we have your money so who cares. We have stayed in Leonardo Hotels before which have been great, this was not, it did not feel like a 4 star hotel to us and we will not return to this hotel when we next visit Manchester