1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
This place was such a good find! The apartment is lovely, a lot bigger than I expected. Great facilities, decor and super comfy bed. We loved the shower and the added extras like tv having apps and the Google music. We have a very large car and parking in the space was absolutely fine! We arrived early morning and was even told come back in an hour it’s yours! Honestly just so nice- Book, book,book! Harrogate town centre we walked in 6mins with shops and bars along your way. Asda is practically your neighbour!
Negative section of review
That we hadn’t booked 2 nights!
Positive section of review
We like how rustic the property was. There are some comments about the stair gates, but these are fine. Easy to operate and good for keeping the dogs from going up. Beds are really comfy.
Negative section of review
Although rustic, the property good do with a thorough clean in the upstairs bathroom and my dog was munching on some old popcorn beside the leather arm chairs. The booking information requires updating on booking.com. Upon booking, it states arrival from 12:00 and departure by 12:00. We received instructions from the host, the day prior to arrival, stating arrival was after 16:00 and departure by 10:00.
Positive section of review
Cleanliness, spacious, beautiful decor, excellent service, fantastic food, extremely comfortable - this hotel has it all!
Negative section of review
Nothing negative to say about the hotel. One little issue experienced was transport. We travelled by train to Belfast and the only problem was sourcing a taxi to the hotel at night time. Its about 15 mins of a drive so using your own car is a definite if you chose to stay here. Can't fault the hotel though would highly recommend it for a romantic getaway.
Positive section of review
Patience of receptionist giving directions as satnav didn’t lead us to the Inn. Roadworks were obstructing the entrance.
Negative section of review
On arrival had to sign agreement that £100 would be charged if blood was found on sheets or other stains etc. When arriving in room red lipstick was on sink, dried blood stain on bed linen and red streaks of something on wardrobe. No teaspoon for tea and coffee making. Shower leaked, and shower head attachment was not fixed so had to hold with one hand. Only one pillow per person.
Newcastle upon Tyne, United Kingdom
Positive section of review
Staff were extremely helpful on arrival to arrange parking. Beds were good size and the location was excellent
Negative section of review
Unfortunately we were on the 11th floor and it was very noisy until the early hours. The lifts were extremely slow.
Positive section of review
Location is great. it's close to train station. And there're some stores nearby.
Negative section of review
Wish there's a microwave in the room
Positive section of review
The staff were excellent l. We enjoyed our stay there
Positive section of review
Really nice staff, very pleasant and helpful
Negative section of review
Nothing
Positive section of review
Modern with a beautiful pool.
Negative section of review
A bit noisy from the music on the top floor and from street noise.
Positive section of review
Location
Negative section of review
Please do not stay! This place is horrendous, only one star because we cannot leave 0. Dirty room and bathroom, broken bath, broken toilet door. Dirty kettle, filthy burnt iron. Torn & ripped curtains and one window did not even have a curtain. To say it was meant to be a suite is ridiculous to the point of comical. Carpets through out the building were worn and dirty, plaster and cracks and damp patches. When we came out of the lift we were confronted by an open door with old furniture, mattresses and various other dirty items being stored. Not the nicest thing to see on the way to breakfast. I will keep it brief about the breakfast, just don’t eat it. Cold burnt bacon, burnt eggs, cold beans, even the water in the flask for the tea wasn’t even hot. You have a choice of full English or a full English. I would dread to think about the heath and safety side of things, I can’t imagine the Legionella testing can be correct with such a disregard to the other basics standards that are clearly not being adhered to on a daily basis. Such a shame, this would of been a great hotel many years ago, with some TLC hopefully they can change things to the better, it has a great location for visiting the city Center but by my wife and I will certainly not be returning.