1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Was made to feel welcome. And was very clean. Breakfast was amazing. There is a small walk to whitby easy to navigate takes about 15 mins. Parking ment alot to us as we didn't want to use the car. Plenty of parking room on site. Water and milk was available in small fridge in the dinning room. Our stay at the coal merchants was brilliant and we will stay there again.
Positive section of review
Last minute booking, busy Saturday night. We were invited to come in to our room early and make ourselves comfortable - no fuss and bother, just professional courtesy. Comfortable lounge/bar and considerate service - relax in bar until dinner ready to be served in restaurant.
Negative section of review
No complaints.
Positive section of review
The only thing that was lovely was the stand alone separate restaurant where the food was excellent. Hotel is expensive for what it is and no breakfast as this was served too late for when we were leaving.
Positive section of review
The staff at the reception were First Class. The room was perfect for us. The breakfast was very good in a charming part of the Hotel.
Negative section of review
Nothing. All very good to a high standard.
Positive section of review
Good value and great location. This is my second visit here and it has abundant and free parking in a peaceful setting.
Negative section of review
Breafast is extremely basic and was a complete shambles on both visits. Staff are inattentive and the breakfast items are not replenished very quickly.
Positive section of review
Great location, clean, close to the train and grocery store, friendly and helpful staff
Negative section of review
A small fridge would have been useful
Positive section of review
Comfortable lounge and a nice bar, great shower, nice bed
Negative section of review
Room a bit on the small side
Positive section of review
Clean and comfortable superb location
Negative section of review
Nothing
Positive section of review
The closeness to the airport
Negative section of review
The whole room was dirty no shower gel soap etc the tv had no remote and chair was broken I sat on it and ended up.on my back .the bathroom shower door broken paint peeling could go on
Positive section of review
Beautiful lounges
Negative section of review
Room service non existent. V hard to contact w no instructions in room. Just numerous QR codes none of which gave access to room service or assistance. No phone assistance - only WhatsApp.