1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Stansted Mountfitchet, United Kingdom
Positive section of review
The location is right beside the airport, a short walk but there is a covered canopy most of the way. Hotel is well presented throughout and very clean. Rooms are nice size and have crisp linen and fluffy towels. Great selection of food at breakfast and starts at 4am.
Negative section of review
Nothing
Positive section of review
Location was fantastic. The building and rooms are beautiful, very well appointed. The bed was very comfortable. We enjoyed sitting in the bar having a glass of wine and nibbles at the end of the day.
Negative section of review
Bedroom windows don’t open. I couldn’t find how to turn the fan in the bathroom.
Positive section of review
The location was perfect for a stop off whilst completing the NC500. Lauren and her team were lovely and couldn't do enough for you and the food was good.
Negative section of review
The room was looking a bit tired and could do with a makeover and the price was too high.
Positive section of review
Comfy bed, good breakfast, friendly helpful staff, excellent location. Very clean throughout. Parking available.
Negative section of review
Nothing
Positive section of review
Very attractive well equipped room, excellent breakfast and delightful hosts.
Positive section of review
easy to check in room was basic and clean car park with loads of space
Negative section of review
Great stay for money but the bed was little uncomfortable and needed extra towels/pillows really
Newport Pembrokeshire, United Kingdom
Positive section of review
Stunning location. Room was clean & made to a high standard.
Negative section of review
The bed was a bit too hard for my liking, but I still slept well.
Positive section of review
It was central in Hawes. A free car park opposite the property.
Positive section of review
The dinner, quality and service was really good.
Negative section of review
room wasnt clean enough, the bed was not that comfortable
Positive section of review
Location - Fine WRT Heathrow. Facility - Fine
Negative section of review
TERRIBLE EXPERIENCE While booking @around 0400hrs 26/05/2024, I had stated clearly that I was stranded at the Heathrow airport(I came in 24hrs earlier than my flight due to a scheduling error). I requested for an expedited Check-in on compassionate grounds under the "Special request" session I paid the regular fees on the site. Then got an extra 1pound security refundable charge request again (FYI - it has not been refunded yet) - I paid. After paying all the fees, I was told there was no means for an expedited check-in as an occupant was checking out by 11am. I then requested for an avenue to drop my luggage (I was travelling with my wife, we had several bags with us), this request was also turned down. That we cannot access the facility until 1500hrs, and refund is not possible. My wife and I left Heathrow Bus station at around 0900Hrs, with the belief that when we get to the facility, we will speak to a staff onsite to just help secure our bags so we can roam around Bath till 1500hrs. On getting to the location, there was no access to the facility or staff onsite as it was remotely managed. The customer care was not helpful as they insisted on the 1500Hrs clause, stating it was not an hotel but a Homesafe facility. With all my plea, there was no form of compassion from the administrators. My phone died (stores closed - SUNDAY). I had to ration devices with my wife to be able to access my mails for further instructions from Robin Doors (Facility owneR). In all of this topsy turvy, we was in the drizzles, light showers and sun for 7hrs. It was very cold. We just sat at the Bus stop regretting ever contracting this facility. I have stayed in atleast 8 places in the last two years - THIS WAS THE WORST FACILITY IN TERMS OF HUMAN RELATIONS. Yes, the facility itself was topnotch, the human part of it was DEVILISH to say the least.