How does it work?
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It starts with a booking
It starts with a bookingThe only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
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Followed by a trip
Followed by a tripWhen guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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And finally, a review
And finally, a reviewAfter their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Recent reviews
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easyHotel BirminghamAverage review score: 7.4
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Positive section of review
We stayed last night as we were there for a night out its right by the train station and some good bars the hotel was spotless and the reception staff were friendly and helpful. We had a window with no room beds were comfortable shower and toilet were clean. There were vending machines available in reception for drinks and snacks. I would stay again
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Negative section of review
Nothing everything was great
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Seacote HotelAverage review score: 8.3
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Positive section of review
A wedding reception seemed to be in full swing, but this not interfere with our stay at all. Both were kept separate and we were able to enjoy a well earned rest in preparation for our next easy start.
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Negative section of review
There was nothing I would change. The hotel did everything is claimed and more.
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Frensham Pond Country House Hotel & SpaAverage review score: 7.7
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Positive section of review
Clean comfortable room - Good mattress & therefore a good sleep. Friendly and attentive staff.
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Negative section of review
Could have done with more signage to Reception from bedroom.
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Scarlet HotelAverage review score: 9.5
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Positive section of review
The view and the spa facilities,the food in the restaurant during dinner and the views!
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Negative section of review
The spa massages are overpriced one hour for 130 and you only get a back of your body , foot and head massage, not the full front of feet , leg and hands. It was good massage but it’s more of a relaxing one than a deep tissue type so just be aware of that. Rooms could do with an interior update in my opinion- I didn’t feel the decor was in tune with the hotel vibes for some reason - like the curtains and just finer details - but the views from the room are amazing.
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Loftsome Bridge HotelAverage review score: 8.8
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Positive section of review
Quiet setting, friendly staff. Floors little squeaky in room. Highly recommended
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Lake View RetreatsAverage review score: 9.8
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Positive section of review
It was so lovely and well designed, it was amazing.
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Negative section of review
Nothing it was all perfect.
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Bright & Comfortable 2-Bedroom Central Flat with ParkingAverage review score: 9.1
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Positive section of review
Location 1st class. Nice spacious apartment
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Negative section of review
The parking under the hotel an around the hotel was shabby with a lot of litter
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Royal Victoria HotelAverage review score: 7.7
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Positive section of review
The staff that were there were fantastic .
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Negative section of review
* Breakfast was cold * Said wait to be seated did so for about 5 mins no one came * Dogs should not be allowed anywhere near restaurant, have to pass dogs to get to restaurant. * Got high on weed fumes from room next-door, in lift and hallway. * Furniture very old and worn needs updating
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Hetton ByreAverage review score: 9.6
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Positive section of review
Very quiet & peaceful.
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Negative section of review
N/A
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Hilton CardiffAverage review score: 8.1
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Positive section of review
Location
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Negative section of review
Very tired hotel On arrival in the FAMILY ROOM a bottle of ADULT sexual lubricant placed just under the bed, in sight of my partners autistic daughter as she entered the room! Pool area was filthy and very dark and dingy. Changing area is dirty and the lockers in poor condition You are given a 2” brass padlock to lock your belongings away. Some areas were tiling had fallen off is particularly covered by pieces of stainless steel and mastic to try cover. Requested housekeeping three times explained that we planned to go out early evening and housekeeping arrived as we were showering and changing! Housekeeping was eventually done late afternoon once we had left the room early evening. On both mornings I made my partner a pot of tea, pot and tea available. I couldn’t see any jugs that could be used to add milk to pour the milk to the cup of tea once poured. I explained to one of the F&B staff what I needed and could he sort? He picked up a mug and started to put milk into the mug! I asked him how do I pour milk from a mug into another mug without making a mess? I explained again the need for a milk jug. One was eventually found on day one. Day two I asked the same F&B staff member could he please go and find the elusive milk jug again, of which he sourced. No lessons learned from the previous day obviously.
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