1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The hotel was in a amazing location close to shops and Paddington station to arrive from the Heathrow express. The hotel is modern and clean. The room is quite small but that is to be expected in Central London. The shower had good water pressure and we had a balcony and the roomed lots of natural light. The hotel stored our luggage for us after we checked out which was really convenient.
Negative section of review
The bed was a little hard, however I like a soft mattress.
Positive section of review
The property was basically an annex on the side of an existing building: it was lovely, providing good value for money, and all the details about access (which was a bit tricky) were very helpful. Everything was set up as described.
Negative section of review
The information stated that the check-in was from 00:00 to 00:00, and that the check-out was the same, so I expected the process to be quite flexible. Unfortunately, we had someone banging on the door at 9:45 on the morning of departure, demanding that we get moving. It turns out that the deadline for checkout is set at 11am, but we had not been made aware of that at any point. Apparently, they were hammering on the door because they wanted 'to see if it had vacated. Customers often check out early leaving the keys in the room.' I was very disappointed by the failure to provide accurate information about the check-in / checkout times. I queried this and was offered a full refund upon provision of supporting evidence, which I did both by email and text message. They said that the information shown was generated by booking.com and failed to engage any further on the matter. If booking this property, please be aware that the information on timings may not be accurate and to confirm your timings with the owners in advance.
Positive section of review
The property itself is very cosy if you are looking for a relaxed getaway. The location is beautiful and the accommodation has everything you would need for your stay
Negative section of review
Instructions are slightly unclear about which outside areas you are allowed to use, no access to the patio area in the nice weather. We did also encounter one issue during our stay were the electricity cut out on the first morning, we contacted the owner as suggested however it did take a while to receive a reply which is not ideal when you want some breakfast!
Positive section of review
Breakfast was really nice high quality food Guesthouse was spotless and really nice Staff were so lovely and friendly and very welcoming
Negative section of review
N/a
Positive section of review
Very minimal but everything is in the room, location is near to oxford street. Affordable price compare to other hotels.
Negative section of review
Nothing
Positive section of review
Great location, handy to restaurants and 2 tube stations. Lovely old character building.
Negative section of review
Small but to be expected. Quite a lot of steps but again to be expected. Would have rated it higher except for the bed, narrow and sagged in the middle, not comfortable. See
Positive section of review
Staff were amazing, breakfast was delicious and tasted fresh.
Negative section of review
Cd player wasn't working in the TV unit, tv remotes are a bit outdated.
Positive section of review
Beautiful location with a lovely walk into Charlestown
Negative section of review
Nothing
Positive section of review
Location is ideal, right in centre of the village.
Negative section of review
Too many stairs and room too far from reception.
Positive section of review
Breakfast was lovely
Negative section of review
Disappointed in customer service, booked two nights, paid for 2, flights were brought forward, so canceled second night, only booked hours before, was told non refundable, have stayed there many times, could have waived second night