1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Great stay as always. We stay here when visiting family in the village. Stayed in the family room. Which is great as there are 2 single beds which is much better than most hotels where you get a sofa bed. My son (age 8) thinks this is the best hotel in the UK and both my kids get so excited when they know we are stopping here. Food in restaurant is lovely and the breakfast is so worth it. They charge £10 for and adult and £5 for a childs breakfast which is very reasonable.
Positive section of review
The staff was exceptional in their willingness to help and to make sure that I was well looked after. Because of an asthma condition I had to make sure that my room was smoke, pet and scent free. The housekeeping manager Attila personally checked my room and made sure that my asthma would not be triggered. The front desk, bar and kitchen staff were equally helpful and pleasant. The service here exceeded my expectations and was equal to any 5 star hotel.
Negative section of review
The only thing I didn't like was how heavy the room doors were and how loudly they closed upon entering and exiting, which tends to be the case in some hotels and this hotel was no exception. My room and the bathroom were dated but very clean and a good value for the money.
Positive section of review
The property is a building not fit for habitation broken toilets pipes was a joke new owners blaming grade 2 listing amateurs and rip off artists do not wast your time ruined our weekend
Negative section of review
The property is a building not fit for habitation broken toilets pipes was a joke new owners blaming grade 2 listing amateurs and rip off artists do not wast your time ruined our weekend
Positive section of review
Good public transport. Railway station over the road (& I wasn't kept awake by high-speed trains! Hotel staff friendly & good breakfasts .
Negative section of review
I was on the top floor- no problem with that as I am well able to climb stairs but being in the attic meant a skylight & not able to see the view. Iwas only there for 2 nights so not a problem.
Positive section of review
Breakfast and supper we very good and the manager was very welcoming and went over the top to meet our needs.
Negative section of review
The bread serves whilst we were waiting for our starter was dry. We explained that it needed an oil and balsamic deep and the manager arranged this for us. The next night he automatically served it with the bread. Excellent
Positive section of review
location very good-quiet, especially after Stansted. Staff very helpful and considerate.
Positive section of review
Staff were very nice, was a nice room , clean we enjoyed it very much
Negative section of review
Air con did not work, gave us a fan but I got ill as fan air does not suit me.
Stratford, United Kingdom
Positive section of review
Key box external. Good facilities in the room. Would stay again.
Positive section of review
Perfect location
Positive section of review
Room was clean
Negative section of review
Very little space around the furniture. Main light didn't work and no one dealt with the repair which we reported. Kettle switch was broken. Poor selection of coffees, 3 decaf and 1 normal. Restaurant was closed when we arrived and only pot noodle was available. Poorly stocked bar. No Scotch whisky and no brandy.