1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The front desk staff were very nice and great with the kids. The kids got little activity packs on arrival and got to choose out of a little surprise box which they loved. Very clean and large rooms.
Positive section of review
Room was fine, although on ground floor, no issues. Food was plentiful, staff polite and helpful.
Negative section of review
Everything was OK, no issues at all..
Positive section of review
Great location for exploring the area but otherwise disappointing. Adequate parking.
Negative section of review
Very disappointed in this hotel, it was in a soulless, sprawling building. Basics like a towel rail and a toilet brush were missing. Shower was not great either. We stayed 3 nights and our room was not serviced. The restaurant was buffet style and noisy and impersonal and food rather like a motorway service station. We slept OK but spent as much time as possible away from the hotel. Very expensive for what it was.
Positive section of review
Stayed in a suite, look & felt amazing. Pool area looks fantastic.
Negative section of review
The kitchen in the suit is not useable. Issue with the hot water but staff were really helpful in trying to rectify and compt a free drink for the inconvenience. Did get resolved after 3 attempts. Massage room could have better ambience
Positive section of review
Location, plus Jamie’s Bar opposite the property.
Positive section of review
The location is great and has good views
Negative section of review
The second toilet didn’t have any shower and the sofa bed was very uncomfortable.
Newcastle upon Tyne, United Kingdom
Positive section of review
Perfect location. Clean and comfortable.
Negative section of review
Nothing altho’ stayed previously and was half the price of this stay!
Positive section of review
Quite Clean Comfortable
Negative section of review
Nothing
Positive section of review
Neat and tidy rooms.
Positive section of review
Location was fine.
Negative section of review
Given a family room for one night due to the room we booked was being painted, then required to move on the second night.