How does it work?
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It starts with a booking
It starts with a bookingThe only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
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Followed by a trip
Followed by a tripWhen guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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And finally, a review
And finally, a reviewAfter their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Recent reviews
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Novotel Cardiff CentreAverage review score: 7.6
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Positive section of review
Bed really comfortable. Room a great size, nice and big. Relatively clean. Drinks expensive but bar area relaxing. Food in the restaurant looked and smelled great - however we did not eat it ourselves. Plenty of parking availability. Didn't use the facilities (pool/gym etc).
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Negative section of review
Disability assistance needs: I contacted prior to arrival about having an assistance dog over email, and it was confirmed no pet fees were required. However this was queried again at reception on arrival and the staff member had no idea about assistance dogs, trying to charge the pet fees. I also contacted prior to arrival to request a fridge for the room for her food/medication and was told all rooms have a minibar. There was no fridge in the room, and no facilities to store items requiring refrigeration but I was told at the desk "we used to store people's items but we don't anymore, your room should have a minibar." It did not, and there were no provisions for a fridge being provided for this. We instead had to request ice buckets from the restaurant and replace this a couple times a day in an attempt to keep our items cold. As a pet friendly hotel - I was told my assistance dog was not allowed in certain areas (limited areas to "pets")- which as an assistance dog, is exempt and again had to explain the access laws for disabilities and assistance dogs. Then when trying to input car registrations for the parking the person got both our car details wrong - we watched them input our details and even whilst using phonetics (a for alpha/b for bravo) instead of A/B... it was wrong. We were unable to see on the screen what was input, it was from watching the typing that we saw it was incorrect. All in all a difficult experience on arrival to the hotel. I chose this hotel at a higher cost to other local hotels to the area due to being told that provisions were in place for my assistance dog already, after being confirmed over email and telephone they would be. Really disappointed. There was only one individual on the desk that we dealt with repeatedly - I would advise they have further D&I training.
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The Annexe at Gomo
East Winch, United Kingdom
Average review score: 9.5-
Positive section of review
The accommodation was really well set out, well equipped and the enclosed garden perfect for my dog. Lorraine was an excellent host, very friendly and helpful. The location was absolutely amazing, straight into the country park.
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Motel One Manchester-PiccadillyAverage review score: 8.6
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Positive section of review
Location is excellent, Staff weee all very friendly and extremely efficient , bar was good
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Negative section of review
The tea and coffee is next to the bed and the cupboard has a shelf that pulls down but it’s right on the edge of the bed my wife caught the side of her head on the shelf when it was pulled down when she get up from the bed. We would of liked the option of a cooked breakfast as well
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isallt guesthouse
Blaenau-Ffestiniog, United Kingdom
Average review score: 8.6-
Positive section of review
Wonderful host. Place for a car. Kitchen available for you.
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Negative section of review
Very small portions of breakfast.
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Ibis Budget PortsmouthAverage review score: 6.8
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Positive section of review
Only there for one night, it was a good cosy room
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Negative section of review
No lock on the toilet door, which wasn’t major as I was with my partner. But nice to have
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Crestfield HotelAverage review score: 7.8
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Positive section of review
Liked the station being close.
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Negative section of review
Room very small only fit for 1 person not 2. Bed small, chair broken on seat area, lights didn't work on the back of bed & were dangerously close to your head. No shampoo & no shower wash in container. Stairs dangerous leading to room. People smoking & drinking in courtyard after midnight very noisy.
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CoDE Co-Living – The LoFT - EdinburghAverage review score: 8.1
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Positive section of review
It was clean. It was quiet.
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Negative section of review
I was a little unhappy with the facelessness of it all. I wasn't sent a code to get in the door and found myself waiting outside not knowing whether someone was going to help me. I didn't particularly like not knowing who was going to come clunking into the room in the middle of the night. Maybe I'm too old! The reliance on QR codes and phones makes me uneasy.
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Cricklade House Hotel, Sure Hotel Collection by Best WesternAverage review score: 7.4
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Positive section of review
Beautiful setting.
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Negative section of review
Nothing
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Holiday Inn Express London Chingford, an IHG HotelAverage review score: 7.1
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Positive section of review
Location
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Negative section of review
No halal food in breakfast
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