How does it work?
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It starts with a booking
It starts with a bookingThe only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
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Followed by a trip
Followed by a tripWhen guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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And finally, a review
And finally, a reviewAfter their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Recent reviews
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Hampton by Hilton York PiccadillyAverage review score: 8.5
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Positive section of review
Ideal location right in the city center! Very welcoming and helpful staff Great breakfast (quality and variety of meals) Comfortable room: spacious, new furnitures, good mattresses
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Negative section of review
Unfortunately we could not open the windows in our room. While I understand this is the standard setup for new hotels, we stayed 6 nights and some fresh air would have been a big plus. Main areas (bathroom, bedsheets,…) were very clean but some spots, more difficult to access (under the bed, under the bed lamps, phone), had not been clean. We stayed 6 nights and we would have appreciated the room to be vacuumed at least once or twice a
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Sachas Hotel ManchesterAverage review score: 5.8
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Positive section of review
Mike on reception was very helpful and friendly. He gave me a very nice welcome and made me feel like I was appreciated
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Hampton by Hilton Birmingham Jewellery QuarterAverage review score: 7.7
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Positive section of review
breakfast could do with more egg choices ( boiled or Poach)
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The Municipal Hotel Liverpool - MGalleryAverage review score: 8.8
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Positive section of review
Everything beautifully restored, great location, clean.
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Negative section of review
The admin/reception staff post check out have been nothing short of rude and incompetent. They rang to say we had left luggage in assured them we had not but was driving so pulled over. They told me we had and someone would describe what we had left behind. I was put on hold for 32 minutes during which time we unpacked the car and suitcases roadside to be certain we had everything. Having put our mind at ease we continued our journey whilst still on hold. After 32 we were cut off. So we rang back to be told someone would describe what we had left behind we would be put on hold. After 10 minutes we were told sorry it was a mistake. On check out I was told the receipt would be emailed, it wasn’t so on this call we confirmed email address and were told receipt would be sent, it wasn’t. The following day I rang again as multiple charges had been placed against my credit card. I confirmed email and was told it would be sent, it wasn’t. I rang to be read back an incorrect email address despite been given the correct one 3 times. The lady corrected it and emailed me twice 2 receipts both for the accomodation I had paid for in advance none for the charges taken from my card during my stay. I rang again to be told reception was busy and they would get to it as soon as they could. At the time of writing I am still awaiting and there is no explanation for the monies taken. Great hotel, incompetent staff.
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Stable CottageAverage review score: 9.1
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Positive section of review
Location was great for walking and wildlife.
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Negative section of review
The only complaint if even a complaint was the toilet was downstairs but I could see the design restraints.
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The Royal Hotel WhitbyAverage review score: 6.9
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Positive section of review
Location perfect, and value for the money
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Negative section of review
My arrival receptionist made me feel I was dealing with Basil Fawlty, whereas the following day different staff utterly charming
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Hotel Indigo - Edinburgh - Princes Street, an IHG HotelAverage review score: 8.4
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Positive section of review
Perfect location, vibe, staff, design.
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Negative section of review
Nothing
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Lauriston & Lawton Court HotelAverage review score: 8.7
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Positive section of review
Breakfast good location good.
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Negative section of review
Poor housekeeping room not serviced. Informed reception.
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The Eaton OakAverage review score: 8.8
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Positive section of review
Breakfast was good
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Pergola CottageAverage review score: 9
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Positive section of review
Great location
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Negative section of review
Nothing
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