1
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2
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3
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Positive section of review
The location was perfect for all Leisure facilities. The host was very helpful and offered assistance in all ways. The breakfast was amazing freshly cooked to your wishes & requirements & plenty of it, bed was really comfortable too Well done & thanks.
Negative section of review
Hotel itself was a little tired But understandable after pandemic.
Positive section of review
Perfect location for visiting the City, directly opposite York Minster and very close to the Shambles attraction. Rooms were comfortable and easily accessible. Breakfast had a number of choices and was very tasty.
Positive section of review
The rooms were massive and the the place was spotless clean the staff were brilliant and the hotel itself is stunning
Positive section of review
Every member of staff, without exception, were pleasant and helpful.
Negative section of review
I thought the food wasn't very appetising. There was a good menu but some of the items I had weren't great.
Positive section of review
Lovely staff, especially matt Lovely young man works behind bar
Negative section of review
Crack in bathroom sick and bathroom smealt like cat pee due to damp I think
Positive section of review
Lovely host and accommodation! Would definitely stay again.
Positive section of review
room, well presented. Good breakfast. Charming.
Negative section of review
Wi-Fi was so-so. Access to room alright for me but would be awkward for many.
Positive section of review
Friendly staff,comfortable beds,good breakfast
Negative section of review
Showers were over the bath in 2 of the 3 rooms. Given this was booked months in advance and they knew 3 of the party had walking difficulties it would have been good to have walk-in showers.
Positive section of review
The room was quiet and comfortable.
Negative section of review
It was difficult to drag my luggage down the stairs from the car parking, and then up the stairs up to my room, then drag everything back to the car up the stairs again. I didn’t like Penzance much and ended up leaving early. Also, it was difficult to find open businesses to serve me food, and to sell me water.
Positive section of review
Location was great
Negative section of review
My wife was double charged for our drinks and has been trying to sort a refund for 2 weeks and had zero response.