1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff were wonderful as our booking with booking.com for 38 Smith Terrace was a scam so we gad nowhere to stay. It took 3 conversations with booking.com for them to agree to a full refund and to pay the difference. It was very stressful as I chose Smith Terrace as close to the Chelsea Flower Show and we ended up further away.
Negative section of review
38 Smith Terrace was a scam and the fact booking.com had it on their site to book when it didn't exist. There was no answer to 38 Smith Terrace phone number or email.
Positive section of review
The staff were really nice and the food was good too, our dog even got a sausage for breakfast! We will definitely stay here again.
Negative section of review
Nothing
Positive section of review
Really much better than I thought- lots of surprising little touches like biscuits and tea that I didn't expect at the price.
Negative section of review
Just that the bed was crammed in. A smaller bed woth space to move would have been preferable but not a big deal.
Positive section of review
Location perfect. Short level walk onto Taunton. Parking on premises. Room comfortable and bathroom clean.
Negative section of review
Steps into bathroom. Maybe a small hand grip would help.
Positive section of review
Easy to find, free on street parking. Very clean. Bedding good quality. Quite at night.
Negative section of review
The code for the front door was the same for our room, that didn’t fee safe.
Positive section of review
Great location , very secure , lovely property , well furnished and comfortable
Negative section of review
No faults
Positive section of review
Staff friendly and helpful Room clean and tidy ,Lounge and bar very good
Negative section of review
Restaurant service very poor,40 minutes sat at table without offer of a drink or menu?,Gaveup and and went into town to eat!!
Positive section of review
Lovely room - a walk across the rd to the city centre
Positive section of review
Central position for all amenities.
Negative section of review
Restricted parking. There was scaffolding up at the front of the hotel due to renovations, but we had paid extra for a sea view and this was spoilt.
Positive section of review
Friendly staff. Great loaction
Negative section of review
Room cramped. Not enough room for clothes storage