1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The rooms were amazing - really lovely and very comfortable. Breakfast was excellent. Location was fine but glad we had a car with us.
Negative section of review
My mobility challenged husband was unable to get into the bath to have a shower and we were also up some very steep steps that he struggled with. However, this was MY fault for not mentioning his mobility problems up front. On our arrival date late afternoon the receptionist was brilliant - really helpful and professional. The following day there was a different receptionist who we found much frostier.
Positive section of review
The location right in the centre, next to the river. Rooms were modern and the staff were friendly.
Positive section of review
The location was next door to venue I was attending. Room was ok but shower was very poor.
Negative section of review
No residence lounge, yet there used to be years ago. After attending our function several people wanted to get another drink and catch up. They would serve a drink to your room but that was not readily given. So people ordered and sat in reception, not ideal. The room that now has the games in it used to be a lovely restaurant and doesn’t look the best. One of my guests had to change room as the shower was filthy and didn’t want to use the the one they were moved to experienced a leak from the roof at 6 in the morning. They gave them a bucket to manage till later on. Rooms are definitely in need of a refurbishment. Reception looks nice as does the front bar, but rooms are another standard altogether.
Positive section of review
Very central,very comfortable,clean,and excellent facilities for a wheelchair
Negative section of review
Nothing
Positive section of review
Great location and decent sized room
Negative section of review
A small fridge and more water pressure for shower wouldn’t hurt :)
Positive section of review
Clean and close to the centre
Positive section of review
Just the kettle facilities
Negative section of review
No staff members were anywhere to be found and when they were they wasn't professional
Positive section of review
Convenient location
Negative section of review
Poor in fact very poor customer service
Positive section of review
Everything
Negative section of review
Everything
Positive section of review
All good
Negative section of review
nothing