1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We had a great stay. Room had been decorated as we were celebrating a birthday. Room and en-suite were very clean. Bed extremely comfortable. Great black out blind. Room was facing the street however hardly any noise. Breakfast was great value for money. All staff we encountered were very polite and helpful. We were able to leave our luggage when we arrived and also the day we left while we explored the city. Great location, 2 tube stations within 5 minute walk.
Negative section of review
Sink in our room took a long time to drain. Did report and staff member said she would come to the room to check but nothing happened.
Positive section of review
Property was lovely, clean and spacious and had everything we needed. We only stayed for one night, it would be an ideal location if you were doing a week and exploring the island. Loved the outlook at the back of the property also with the sheep.
Bourton on the Water, United Kingdom
Positive section of review
Staff are very friendly and thoughtful, breakfast was amazing! Room is cosy and bed is very comfortable. Accomodation is very central too just 2 mins walk town.
Positive section of review
The carnegie suite was beautiful the huge double jacuzzi bath was something else, I highly recommend the place my partner and I will be going back soon
Positive section of review
The downstairs main areas like reception, corridors, restaurant, bar and grounds very good and welcoming.
Negative section of review
The rooms are small, dated and not what you expect from a 4 star hotel. We were upgraded to a better room on arrival. I’m not sure what our original standard room would have been like.!!! I am a small person but could just about get in the bathroom and close the door. Extractor fan not working and no window, which is why it was damp and mouldy.( I remember having a bathroom like this in the mid 1980s). They need to have the hot water system looked at. It was scalding water coming out of the taps. It would be very dangerous for young children to use un supervised. Valet parking not great and expensive. Quality of food very average. Eating out was better value for money. Entertainment in the evening was good. The staff could be friendlier. I think they need retraining in customer service skills.
Positive section of review
All very good. Very clean, very silent and you just felt at home immediately.
Negative section of review
Only thing that bothered us that the sun blinds were not as effective, we like to have a really dark room to sleep and not wake up with the sun if you arrive late.
Positive section of review
Great location Clean and welcoming reception Staff were friendly
Negative section of review
Position of the beds are a little awkward
Positive section of review
Good location and the easy check in
Negative section of review
N/A
Positive section of review
Reception staff were amazing
Negative section of review
Restricting hdmi ports making it challenging to use TV
Positive section of review
Clean
Negative section of review
Hairdryer faulty. Shelving in bathroom not sufficient Mirror light not working Pillows a bit too firm. Lousy view out of window(couldn’t be helped )