1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff were extremely welcoming and helpful at all times during our stay. We were getting married nearby and the excellent staff went the extra mile to ensure we had a great stay, ranging from leaving origami Swan towls on the bed to setting us aside a reserved table at breakfast in the best location in the orangery and all of their own accord. We also had our wedding dinner in the hotels orangery and they set everything up perfectly. Outstanding is all I can say!
Negative section of review
The room was a little bit tired with some of the paintwork a little faded & most notably half of the shower screen was missing but these were only very minor issues. On the last day there was a drilling accident which damaged the hot water supply but they refunded us for that day with no quibbling, again very good customer service that is rare to find.
Positive section of review
Yoshi was so kind she arranged for us to check in early as we were meeting friends in Harrogate, nothing was too much trouble and Jonathan made a lovely breakfast. We will stay there again! 5***** we stayed in the garden area and it was so quiet to say we were just off the main road. Clean and well maintained. The bed was comfortable, tea and coffee available, clean bedding and towels.
Negative section of review
No problems for us!
Positive section of review
The hotel was a short cab ride from the city centre, beds were comfy and clean. The staff were all really friendly and accommodating. The breakfast was very good with lots on offer.
Negative section of review
Just a small thing. Four of us were sharing a room and there was only tea and coffee cups/supplies for 2 people. A couple more towels would’ve been nice also but it didn’t ruin my stay as we weren’t really in the room for that long.
Llandrillo-yn-Rhôs, United Kingdom
Positive section of review
Great location, beautifully presented, milk and bread provided. Amazing carpets and very clean.
Negative section of review
More hooks upstairs for towels!
Positive section of review
How it was decorated, the staff and comfy beds
Positive section of review
Top quality fruit salad, bacon and sausages.
Negative section of review
Water presure in my bathroom was low and the shower head was limp.
Positive section of review
Very good location , homely and comfortable
Negative section of review
N/a
Derry Londonderry, United Kingdom
Positive section of review
Staff friendly good location
Negative section of review
Think place is very tired looking could do with a up date 8
Positive section of review
it was very clean
Negative section of review
there was no soap or bin in the bathroom
Positive section of review
Near to Port
Negative section of review
Disappointed. Have stayed before in the annex, room was lovely. This time we stayed in the main building and the room could most definitely do with some tlc.