1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Pleasantly surprised by my room having read some of the other reviews. I had a single room on the third floor and it was clean, with great kitchen facilities. No lift which wasn’t an issue for me, but could be for others. Marius on reception is brilliant 😊
Negative section of review
My entrance/room card didn’t work when I got back late on the second night which was a worrying experience being stuck outside on my own. Tried the emergency number on the room card but it isn’t in service. There’s a contact number on the reception door (rooms have a separate entrance) which Marius answered and gave me a code to get in and lockbox inside for a spare key. As a solo female traveler I really wasn’t comfortable that this happened which is a shame as the rest of the stay was fine. Bed was too soft for me (definitely time for a new mattress) and you can hear some noise from people in the other rooms - bring earplugs.
Newcastle upon Tyne, United Kingdom
Positive section of review
It was in a nice setting and the grounds were well maintained. Rooms were clean and everything worked. Staff gave us extra tae and milk on request. Good to have swimming pool/gym on site.
Negative section of review
Only one lift working and this seems to bergular occurrence. Pool and gym were at additional cost. Hotel decor was adequate. But needs makeover.
Positive section of review
The hotel is very conveniently located to the airport with a bus that will pick you up for a fee. The staff are excellent
Negative section of review
Everything was good
Positive section of review
Location fine. Left early, too early for breakfast. No food available in the evening. Altogether disappointing.
Negative section of review
Facilities poor, and some services not available. Would not stay again. Would certainly NOT recommend.
Positive section of review
The bathroom and shower were great. Breakfast was fab, but I would have liked more vegan options.
Negative section of review
Not enough vegan options. No vegan milk available in the room.
Positive section of review
Friendly staff, very comfortable bed, lovely bathroom with bath and shower.
Negative section of review
The dinner menu was disappointing, we were hoping for more of a fine dining experience with a better atmosphere. Breakfast was good, however a good coffee is important! Instant coffee from a jug was a real disappointment. It would have been nice to have some fruit for breakfast too.
Positive section of review
I only stayed for one night (this time). As always my stay was excellent.
Negative section of review
The only drawback is that there is no car park. The multi storey is just around the corner within walking distance (5 mins).
Positive section of review
Good location and convenient having bar option for food
Negative section of review
Hum from plant room disturbed sleep. FOH staff helpful especially when message about take way breakfast wasn’t acted on. What we were supplied with didn’t equate to what we had paid for.
Positive section of review
Close to where we needed to be. Secure and spacious
Negative section of review
Little bug bear no ironing board or tea- towel although did have dishwasher but did not create enough washing up to warrant using.
Maguires Bridge, United Kingdom
Positive section of review
Everything! The attention to detail was excellent!
Negative section of review
Nothing