1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The room was clean and 'adequate' and the hotel is in a nice area of Edinburgh near two lovely art galleries and Dean Village. We didn't try the breakfast, preferring to try a local cafe instead.
Negative section of review
Despite booking well ahead, we arrived late in the day and they had to find us a room which was in the basement with no windows and natural light. The staff apologised and I was charged £40 less than the booking price because of the inconvenience. The room was adequate and clean enough but very cramped and needed lots of small repairs, eg towel rails were missing or damaged. It wasn''t cleaned during the day, nor were supplies of tea, coffee, etc replenished - I had to go to reception to request more. Also, when we arrived there was a strong smell of smoke in the rather shabby reception area due to smokers immediately outside the open door into the building. The open 'restaurant' area was immediately behind reception with TV screens, a bar and high stools to sit on. We chose to not pay the rather expensive cost of breakfast and instead found a lovely local cafe nearby. Overall a very disappointing experience.
Positive section of review
Checking in was easy and staff were really friendly and helpful. Location was great we managed to explore lots of the local sights. Would definitely recommend. Very pet friendly!
Negative section of review
Nothing it was all wonderful!
Positive section of review
Close to venue we were attending and a great area, was great to have a communal space rather than a hotel, absolutely spotless and great communication with host would stay again
Negative section of review
Mattress' could have been a bit better have seen that mentioned in other reviews but that's the only niggle we had.
Positive section of review
Close to airport with easy access via shuttle bus. Very friendly, helpful staff (Caitlin and Emmanuel ?). Enjoyable meal.
Negative section of review
Tv could have been checked before room occupied.
Positive section of review
historic but tired looking relying on the fact that Mary Queen of Scotts stayed there.
Negative section of review
reception could have been more informative and friendly. No parking!
Positive section of review
Pleasant hotel with nice rooms and a decent bar and restaurant downstairs.
Positive section of review
Good friendly staff nice clean room good sleep excellent breakfast
Negative section of review
Nothing
Positive section of review
Lovely bedroom. Breakfast very good with plenty of choice
Negative section of review
Didn’t knew how to work the coffee machine so didn’t get any coffee in our room. No instructions and couldn’t find a YouTube video for the particular model
Positive section of review
Easy walk from the station and a quiet location.
Stansted Mountfitchet, United Kingdom
Positive section of review
Convenient, clean, very helpful