1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Richmond upon Thames, United Kingdom
Positive section of review
I stayed at the Dukes Head for three nights in April 2024 while on a research trip to the National Archives in Kew. It is excellent value for money. My room was quite large (more so than some pub-hotel rooms), comfortable bed, well functioning en suite shower. Good breakfast with juices, cereals, tea/coffee and cooked options. The poached eggs were excellent. Friendly staff. VG location about 10 minutes walk from Richmond Tube and High Street for restaurants.
Positive section of review
It was far enough away from any road noise or city. Total peace and quiet. Fresh air and no street lights Peace Everything you require is in the cottage. Nothing missing. Clean and very comfy.
Negative section of review
Couldn't say anything negative really.
Positive section of review
This is a rubbish property on booking .They room I have payed for not been given.,my check in was 3pm and i didn’t receive check in instruction untill 2:50.
Negative section of review
This property shouldn’t be on booking .I booked for 2 nights didn’t stay 2nd night there.i payed for double room with bathroom which but i find out on arrival i have been given alternative room which have to TV .No internet in the property.door lock was mess up.been given 1 towels for 2 days.u can imagine and bed mattress was like im sleeping in hell . I will not recommend anyone to booked this property.unprofessional people.mess in the kitchen sink.sauce was there on table been left over from previous customers.host never answer the call Don’t book this .
Positive section of review
Fantastic apartment with lots of extras, bed & pillows were so comfy, will definitely be staying here again
Negative section of review
Nothing
Positive section of review
Surprising extensive property! Beautiful countryside to explore, caters for everyone !
Negative section of review
That we only had tin we for one night!
Positive section of review
Easy check in Friendly staff Comfortable bed Good toiletries Great use of space Tv
Negative section of review
Would have liked a kettle in room
Positive section of review
Exceeded expectations based on what we'd been told.
Negative section of review
Lack of toilet roll (and holder). Missing shower door. Limited breakfast options.
Positive section of review
Location was spot on for what we needed
Negative section of review
It was filthy, the toilet didn't flush, shower didn't drain, cigarette ends all over the balcony and table and the mattresses were disgusting
Positive section of review
The staff was friendly
Negative section of review
How hot it was in the rooms and the mattress had stains that got hidden with a mattress cover
Positive section of review
Location
Negative section of review
Dirty walls, woke up with bites 😞