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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The room was as expected with everything as per the descriptions. The beds were comfortable and all the facilities and provisions were as detailed on the website. The bathroom although small, had everything required and the water pressure in the shower was excellent. The breakfast was superb - many options and choices available for both hot and cold options and the host was great. Free Parking. Just a few minutes walk from the centre.
Negative section of review
The main locking door to get into our area of rooms didn't seem to be working properly. The bathroom appeared to have been painted, but there were lots of areas where they had 'missed bits'. They should also have updated the shower tray seals, which appeared broken and unsightly.
Positive section of review
- Beautiful, peaceful location. - stunning property that felt homely and comfortable - wonderful host who was kind, funny and catered to everything we could need
Negative section of review
Nothing!
Positive section of review
The breakfast was really good staff very friendly & welcoming
Negative section of review
Room needed up dating bathroom window wouldn't shut so very draughty. Whole hotel needs a fully makeover
Positive section of review
Easy, clean, comfortable no hassle
Positive section of review
Very clean, spacious and luxurious
Positive section of review
Clean and well stocked. Good views
Negative section of review
Facilities on campus not in use - play area closed off.
Positive section of review
Nothing unfortunately
Negative section of review
On arrival, we checked in. They were an A4 letter saying that they was going to be a wedding on Saturday evening so to expect some noise. Absolutely fine. BUT! My parents got put in a room next door to the party, which was absolutely ridiculous....WHY?? They got moved but was a messing around with a dog in tow. Then , my partner and I were room 110 and all night they were people running up and down the corridor knocking on our door. Why couldn't the wedding party be downstairs and normal guests upstairs. We also couldn't have our window open due to people smoking outside. It was meant to be a weekend away for a family wedding. My parents was so exhausted so they had to come home early.. I am very disappointed and not happy at all. Look forward to hearing from you. Kind Regards Clair Mathews My parents' name Mr and Mrs Willis
Positive section of review
The location
Negative section of review
The photos do not correspond to the reality at all. Incredibly neglected location : destroyed furniture, paint comming off the walls, fungus, dirty, cockroaches in the bathroom.
Bourton on the Water, United Kingdom
Positive section of review
Everything
Negative section of review
Nothing
Positive section of review
staff