About this property

Located on the banks of River Arno in Florence's historic Piazza Ognissanti, "The Excelsior, a Luxury Collection Hotel, Florence" offers luxurious rooms and suites, many overlooking the river and the Oltrarno area. Ponte Vecchio is 2953 feet away. Air-conditioned rooms at the Excelsior feature stylish furniture and Carrara-marble bathrooms. Each room offers a 32" plasma-screen TV with a multilingual program selection and a digital jukebox. and the bed are "Luxury Collection Bed" A varied buffet breakfast is provided daily in the elegant Sala Caminetto hall. During the day you can relax with a drink on one of the hotel's terraces with city views. For dinner you can enjoy the Mediterranean cuisine of the executive chef and his staff. You can book spa treatments and make use of the wellness center at a partner hotel located opposite the property. The 5-star Excelsior is 1640 feet from Santa Maria Novella Train Station and a short walk from the historical center. It is surrounded by some of city's most popular restaurants and designer boutiques.

Couples in particular like the location – they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Luxury Collection
Hotel chain/brand
Luxury Collection

Property highlights

    • Located in the heart of Florence, this hotel has an excellent location score of 9.5

    • Breakfast Info

    • Continental, American, Buffet

    • Private parking available


Availability

Select dates to see this property's availability and prices

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Sustainability

This property has 1 third-party sustainability certification.
  • Green Key (FEE)
    Green Key (FEE)

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location

Select topics to read reviews:

Guests who stayed here loved

  • Heinz
    Liechtenstein Liechtenstein
    Service at the 5th floor was bad. I waited 10 minutes for a waiter and only could get one after I intervened Twice. Thx were clearly overwhelmed and slow. Very disappointed.
  • Xia
    China China
    Everything. Location. Room. View. But the staff in particular. Gentlemen at the concierge were so helpful for everything. The front desk the bar and the room keeping team are all very friendly. Thank you for this wonderful experience
  • Alanood
    Saudi Arabia Saudi Arabia
    Location is excellent. The lobby looked very festive and it was very nice during the holiday.
  • Louise
    United States United States
    It was beautiful breakfast was delicious and the rooftop was amazing
  • Taylor
    United States United States
    We were here on our honeymoon and the property was kind enough to upgrade us to a beautiful room on the Arno! So quiet and barely heard any noise the entire stay. The breakfast was incredible! Highly recommend for a sophisticated stay in a great...
  • Bridget
    United States United States
    My husband and I came to The Westin for our honeymoon and had the time of our lives. Exploring Florence is wonderful in and of itself but having a spacious, quiet and clean room to go back to at the end of the day made our adventure so much more...
  • Alessia
    United States United States
    I loved the location it is close to everything beautiful view amazing rooms very nice restaurant on the roof top!!! The staff was very kind and helpful
  • Kimberly
    United States United States
    everyone on this entire property from the door to the upstairs lounge was very nice and helpful!
  • Aliovsat
    Qatar Qatar
    Great location, excellent staff, very helpful, upgraded our room to a bigger one, hotel is very ancient and beautiful.
  • Ieuan
    United Kingdom United Kingdom
    Eva was a stand out member of staff. There was confusion with the method of payment for the accommodation, which Eva dealt with professionally and to whom we owe gratitude. She was always very helpful and friendly. Nico the concierge was also...

Hotel area info

Restaurants

2 Restaurants On Site
  • Se·sto On Arno Restaurant & Bar - Temporarily closed

    No additional info available

  • ORVM Restaurant & Bar - Temporarily closed

    No additional info available

House rules

The Excelsior, a Luxury Collection Hotel, Florence takes special requests – add in the next step!
Check-in
From 3:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 3 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free
3+ years
Extra bed upon request
€ 80 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed on request. Charges may apply.
Groups
When booking more than 3 rooms, different policies and additional fees may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBCash

The fine print

Must-know information for guests at this property

Please note that access to the wellness center comes at a surcharge.

When booking a Non-Refundable Rate, please make sure that the name on the credit card used for the booking corresponds to the guest staying at the property. Otherwise, a third-party authorization by the cardholder must be submitted when booking. Please note that the credit card used for the booking must be shown at check-in.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform The Excelsior, a Luxury Collection Hotel, Florence of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

License number: 048017ALB0001, IT048017A1S9A2BNYA

FAQs about The Excelsior, a Luxury Collection Hotel, Florence