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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff were exceptional, friendly, approachable, patient and professional - could not be falted! My room was comfortable, bright and airy with a good supply of tea, coffee, biscuits, etc. The breakfast menu was varied and generous. Whilst I didn't have any cooked food I enjoyed the continental choices. The friends I was with really enjoyed their cooked food - tasty, generous portions, well presented and appetising! The food served on both the Saturday and Sunday nights was much tastier than on the Friday night (mushroom wellington in puff pastry as it should be!) and the hake was delicious. All the food served was delicious, the portions generous and the staff could not do enough to ensure we were aware of the delays, serve drinks at the table with smiling faces and a genuine sense of humour and caring attitude - excellent customer service at all times.
Negative section of review
It would have been helpful to know a bit more about the layout of the hotel as the stairs are quite narrow and there are a few different levels which were a bit tricky to negotiate with a large suitcase. We were a bit disappointed with our meals on the Friday evening. The mushroom wellington was dry (shortcrust pastry?), the risotto was a bit dry, the chicken skewers were dry and the veggie spring rolls were quite thick and a bit dry too! Surprising as there were only a few diners (10-12?). Whilst the food served on the Sunday night was tasty and well presented, there were a few issues as we were a party of 20+. The meals were served over a longish period of time which meant that some diners had finished their meals before other diners were served! I fully appreciate that this was a large number to cater for so perhaps a smaller menu with less choice may have worked better?
Positive section of review
The location of the hotel is brilliant. The receptionist who checked me in was amazing and went out of her way to help me which was great given there was no available parking at the hotel. The breakfast was superb with a great choice and variety of food. They were pet friendly
Negative section of review
I paid extra on arrival, so that I could bring my dog but felt that I was then put into a cell. The room overlooked a dirty alley, the room was clean but very tired and dated. I appreciate that I booked last minute but I do not think it was a cheap room, in fact I think it is possible to book a small double room for a similar price. Being so close to the sea and not having the benefit of the view was hugely disappointing.
Saint Helier Jersey, United Kingdom
Positive section of review
Rooms were comfortable, great shower. Loved the location, the Thai restaurant opposite was incredible! Really lovely walk along the seafront to some great cafes in the morning. The breakfast was good, some nuts and seeds above the usual fare.
Positive section of review
Pool, sauna, jacuzzi etc is incredible for what you pay per night. This place is an amazing value for money if you have spent a few days hiking in the fells and need a final night resting. Definitely recommend.
Positive section of review
Pool, sauna, jacuzzi etc is incredible for what you pay per night. This place is an amazing value for money if you have spent a few days hiking in the fells and need a final night resting.
Positive section of review
Beautiful house in stunning grounds, lots of character, felt very relaxing, reception staff very helpful and polite
Negative section of review
Bedroom had character but the carpets could do with being steam cleaned or replaced, but did not ruin our stay, one member of staff seemed quite rude but the rest were lovely and the beds could do with new firmer mattress and more luxury bedding as a suggestion
Positive section of review
Great location in Kelso with impressive views over garden/River Tweed.Good food and friendly staff.
Positive section of review
Cosy with an excellent view. Comfortable bed and dining area. Well equipped kitchen and nice bathroom.
Negative section of review
There was nothing to dislike.
Positive section of review
The staff were friendly and helpful. The room was spotless and very comfortable. Good breakfast.
Negative section of review
Nothing to comment on
Positive section of review
Stunning views, peaceful and relaxing location. Had everything we needed.
Negative section of review
Went on a bank holiday weekend so some places closed on the Sunday.