1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Staff members were so welcoming and professional the carvary was fantastic glad we booked a table though it was very busy breakfast was very good
Negative section of review
Room was very hot and the corridor floor was very creaky
Positive section of review
Comfortable, clean with no fuss and fantastic staff. Everything we needed and the best breakfast!
Negative section of review
Nothing!
Positive section of review
Excellent location Friendly, helpful staff in particular Jack and Alison on reception
Negative section of review
Hotel is 4 hotels joined together and so is a bit of a maze. Bed was not comfortable.
Positive section of review
Convenient location for O2 arena and had all required basic facilities
Negative section of review
Sink in bathroom was a bit blocked. Canteen/self help buffet style breakfast was a little chaotic at times.
Positive section of review
Easy reception and nice meal. clean tidy room. Quiet. Easy parking.
Negative section of review
Bed collapsed in the night too late for me to bother the staff . Slept on mattress on the floor. Cheap bed but common in several hotels in UK.
Positive section of review
5 mins walk to the train station Local shops and restaurants
Negative section of review
Anytime we contact 0 on the phone to speak to someone it would get answered by a Spanish women who didn’t understand English !! So that was frustrating
Positive section of review
Hard to comment on positive this time round.
Negative section of review
The front of house service / woman was negative and miserable. The breakfast was shocking for a Scottish full breakfast, especially the uncooked toast and frozen sausage at best, and one of each item was tight. The "bistro" was lacking variety and couldn't eat more than one meal here due to choice on menu. Also, there is nowhere to sit inside and chill with a drink since last stay it's changed, but the fact the hotel is on volcano heat level all the time even in cold weather is uncomfortable for sure. Not family friendly either. Also, stairs for elderly there's no help offered to room. On many occasions, residents are unable to book a table to eat if they arrive late. Unstaffed and badly managed for sure for the price of rooms.
Positive section of review
The room, the bed and the bath.
Negative section of review
Nothing.
Positive section of review
The peace and quiet.
Negative section of review
Having to wait for water to heat up every morning.Peaceful with lovely views.
Positive section of review
Very clean and tidy
Negative section of review
Everything was outstanding