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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I liked that the guest house as it offered self-check in as I arrived very late (22h45) and still managed to find my room. I was also able to find fresh milk and water in downstairs fridge which were most appreciated and the room was comfortable and shower was nice and hot!
Negative section of review
The bathroom light kept switching off even while I was inside the bathroom - seems the sensitivity/timer on the sensor of that light needs reviewing (Room 10). And I couldn't find the WiFi password in the room and so didn't use the free WiFi. It would be nice if a breakfast option could be offered in future. But these weren't big factors, I only mention them to help provide feedback.
Positive section of review
Beautiful breath taking location. Very clean inside and out. Very chilled and relax. Can’t fault. Defo be back again. 10/10
Positive section of review
Excellent location for attending a concert at M&S Bank Arena and also short walk to town centre. Easy parking below.
Negative section of review
Nothing not to like
Positive section of review
Friendly staff and the breakfast was excellent. Hotel in lovely location just a short pleasant walk from Ludlow.
Positive section of review
Very clean, lovely and airy rooms. Also spacious for London standards.
Positive section of review
Location very good with private parking. Friendly staff.
Negative section of review
Room 21 was dark due to trees and high grass bank outside. Room had a lingering smell of previous occupants. I tried to complain twice but reception was busy both times and as l was very tired l put up with it. I would request a room facing a different way, overlooking car park, next time. Pillows were smelly so slept without.
Newcastle upon Tyne, United Kingdom
Positive section of review
Good location and friendly staff
Negative section of review
Above fairly busy road and room had no AC so fair amount of traffic noise from window. Bathroom design was odd - shower water spilled out into the rest of the bathroom.
Positive section of review
Location and Facilities
Negative section of review
We were in a room on the 5th floor room 526,unfortunately the lift broke down on our 2nd day, we know this was unfortunate and the hotel cannot foresee these sort of problems, but I went to the reception to ask if there was any other way up to our room apart from the stairs as my wife has breathing problems, I asked the man on reception this question, and he abruptly just said, well you will just have to wait for the engineer, very unhelpful and needs to learn how to deal with the public better, he just didn't have any customer service manners,he was a thick set chap with a beard
Positive section of review
Location
Negative section of review
A bit tired breakfast only ok
Positive section of review
Location
Negative section of review
Very hot and cooking smells with windows open