1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Really enjoyed dinner, very tasty (vegan) meal and the room was was spacious and well equipped. One issue I find in some hotels is not having enough light to work, but here there was a super light just over the desk. Hotel lived up to the eco credentials on its website with draught-proof rooms, several plant-based (vegan-friendly) dinners and cruelty free toiletries in the bathroom.
Negative section of review
I don't like seeing fish or any animals in captivity and I was a bit surprised to see fish kept in tanks. Even the ones outside did not have much room considering their size.
Positive section of review
Very close to the airport. Good if you’re flying from terminal 2. Longer walk (15-20 mins) if you're flying from terminal 1 or 3. But easy walk using sky line (covered). Good breakfast. Staff are friendly, they helped us with up to 1 hour free parking to allow us to drop our luggage in the room and then return the car to the car rental parking.
Negative section of review
The room was very small and very basic. But the bathroom is relatively big for the size of the room.
Positive section of review
My friend suddenly fainted and got sick, we called the receptionist, she was very nice, helped us to call the emergency number, described the symptoms (as we are not native English speakers) and has been assisting the ambulance crew to come in and perform the first aid, has been giving me comfort, gave me bread and coffee, very nice person!
Positive section of review
I liked the clean recently renovated room, the choice and quality of the food in the restaurant and the location with shops and services nearby
Negative section of review
Happy with things generally
Positive section of review
Great hotel nearby UCL. Close to Tottenham Court and Russel Square Tube. Nice simple breakfasts.
Positive section of review
Great value for money Clean comfortable attention to detail Greta breakfast
Negative section of review
The location meant this was this the only place to eat and drink
Positive section of review
Easily accessible from the motorway with an all-night garage-shop nearby
Negative section of review
We turned up at 10.47pm, checked in and asked if we could have a drink and crisps / nuts (as we'd been delayed by illness in our party and not eaten). The staff said yes, but after we'd collected our overnight bags from the car 15 meters away (taking one minute), they announced they had shut the bar, so we couldn't get anything (and we had to go to the all-night garage instead). In addition, one of our rooms wasn't ready. We had booked a double and a triple. The triple was only made up for two people, so we had to wait 15 minutes while the bedding was gathered and the bed was made up. Only then could we go to the all-night garage (although the all-night garage staff were polite and helpful!) A day later Marston's Inns sent a link asking for feedback on our stay. I outlined the situations above, but we have head no response.
Positive section of review
John the owner was a stand up guy….
Negative section of review
Noisy
Positive section of review
Nice view and nice and clean
Negative section of review
Noise from nearby motorway meant that sitting outside was not all that pleasant
Positive section of review
Location
Negative section of review
Network problem and there is no Wi-Fi