1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We had messaged to ask if we could leave our luggage, as we were arriving early & going off exploring. When we arrived, our host said that our room was ready, and allowed us to check in early. The room was comfy, clean and warm, with lots of thought put into the facilities. Breakfast was self service, and plentiful, with fresh bread & croissant, cereal, fruit and more. Perfect start to the day!
Positive section of review
Conveniently located next to the station, but within walking distance of a good range of restaurants (Mill Road). Good sized rooms, excellent breakfast
Positive section of review
Easy check-in Tells you when the room is ready. Very comfy bed and decent room space Ladies staff was really lovely and very welcoming.
Negative section of review
Broken shower gel dispenser on the floor when I walk in. The room could be maintained a little bit more by repainting or wiping down as the stain just makes the room look dirty. other than that, everything else seems really nice and very comfortable stay. Would come back again
Positive section of review
Great location, easy to park and come and go from. Friendly staff and nice decor.
Negative section of review
TV didn't work which was a struggle with a toddler. Toilet didn't flush properly.
Positive section of review
ideal location for travel from terminal 5, and when you have an early flight
Negative section of review
the packed breakfast we were offered instead of the full English we had been awarded was poor
Positive section of review
Breakfast was nice. Food in general was good.
Negative section of review
Spa facilities aren't great. Massage is overpriced and not very good. They also charged for 55 mins but appointment was only 45 mins. I did raise this afterwards but was passed off with "oh sorry we will talk to the manager". And you can't use the pool or gym until 8am on the weekends.
Positive section of review
The staff were nice and the room was good
Negative section of review
Having to pay £15 a night for parking and £18 each if we wanted breakfast I would rather have a few pounds add to the night stay than been hit with all the extras
Positive section of review
Great staff, great breakfast.
Negative section of review
Really noisy till 23:30 ish
Positive section of review
Pool spa superior club room
Negative section of review
Can't check in until after 3
Positive section of review
Convenient for everything.
Negative section of review
Slamming Doors at all hours. Let down again at the Evening Meal with very slow Service. If you can't get Staff then don't try and operate the Restaurant.