1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Was really pleasantly surprised by how lovely this hotel was. The staff were one of the highlights as they could not have been more friendly or helpful, really went above & beyond. Room was an excellent size, clean & comfy beds. We had both dinner & breakfast & the food was delicious. It’s also very close to Alnwick town centre so it’s a great base for exploring. Would definitely recommend & stay again. Thank you.
Negative section of review
N/a
Positive section of review
It had everything that we needed. The staff were friendly, there was a lot of variety for breakfast, the rooms were clean and comfortable.
Positive section of review
Central location. Cleaning Staff very generous with offers of assistance even though it was not their responsibility.
Negative section of review
The staff at Reception on my arrival where totally indifferent. There was a lovely trainee working alongside two others and they did not set her a good example on how to welcome guests on arrival. I have 15 years in luxury hotels and understand the role of Front of House and that there are administrative tasks that can be a distraction but when someone walks in with two suitcases it’s a fair indication they are arriving to stay. It would have been nice if the staff greeted me instead one of making me feel like I was an inconvenience.
Positive section of review
We've stayed here before so knew what to expect. Room was huge and bed really comfortable
Negative section of review
Stairs leading to the room.
Chapel Saint Leonards, United Kingdom
Positive section of review
Spacious house and garden. Family enjoyed the games room.
Positive section of review
So clean the location and also the lovely staff
Negative section of review
The room was so warm we couldn’t sleep. We were unable to open the window either. No controls for the air in the room either. Even though it was a beautiful large room it was so stuffy and warm.
Positive section of review
Lovely suite, convenient location.
Negative section of review
We only stayed one night, can't comment.
Positive section of review
we cooked our own breakfast
Negative section of review
less of the arcade type shops - more usual town shop for food / essentials etc.
Positive section of review
Yes great location
Negative section of review
Big rooms
Positive section of review
Location
Negative section of review
Very basic dated accommodation. Left my phone charger in my room on departure, but when I went back to get it, it was gone. The staff weren't helpful. Difficult parking.