1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
unfortunately as we arrived at the hotel, other guests were leaving as they were not happy with the rooms. when checking in, the staff member was on the phone to someone telling them that our rooms were not ready as other peoples belongings were in our room and that they were not empty. we then left and did not stay!!!
Negative section of review
nothing
Positive section of review
Fantastic location. Minutes from the centre. The apartment is beautiful, great view, quiet and spotless. Jay was amazing as a host. He was always available if needed and the communication was so good in how to enter the building to ideas what to do and where to eat in Cardiff.
Negative section of review
Nothing. It was perfect.
Positive section of review
We had to leave our rooms before breakfast was to be served to get to work and the staff fantastically arranged a breakfast carry out bag which was waiting for us in reception the next day. We see this as a step above and beyond expected levels of service
Positive section of review
The service was great, the breakfast was awesome. Beds were comfortable and the rooms were very clean
Negative section of review
The handheld shower didn't work. And the Tao's probably needed some maintenance. Even though we asked for twin singles the beds were still together even though made up as twins. It would've been nice to have at least a foot apart
Positive section of review
Great location, comfy bed and lovely staff. Overall a very pleased stay.
Positive section of review
Obliging and help staff. Magnificent pizza in the bar
Negative section of review
Nothing
Positive section of review
Spacious room and good facilities Good location
Negative section of review
No air conditioner but able to provide fan Wifi- hopeless keep dropping off
Positive section of review
Very good breakfast, Beds OK
Negative section of review
TV control didn't work despite new batteries and asking for replacement control - told to go and just press the buttons on side of TV - disinterested in sorting out problem - no TV to watch. Parking like musical chairs - too many cars had to be moved about to allow parking. Disappointing area location - no restaurants nearby, no alternative nearby parking should musical cars not have happened.
Positive section of review
Good postion. Good shower.
Negative section of review
No towels in room. Basement room no privacy film . No key to window no fire route.
Chapel Saint Leonards, United Kingdom
Positive section of review
Very good value