1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
wonderful bed ! bed & pillows so comfortable. staff very helpful and friendly Good shower Good location, close to Town Didn't feel rushed at checkout, we asked & were allowed to leave the car whilst we went into Town.
Negative section of review
decor is tired & needs updating but the present owners haven't had the property very long. extension leads on bedside tables, don't look good but I'm guessing that will eventually be changed. I was missing a hair dryer in the room but one was supplied immediately when I asked for one.
Positive section of review
Room was by far one of the cleanest we'd stayed in, we booked last minute and although had a slightly unhappy receptionist, there's nothing else to fault at all.
Negative section of review
Nothing to really qualm about.
Positive section of review
The hotel exceeded our expectations. Facilities were great. The adjoining car park at level 1 leads you straight into the hotel.
Negative section of review
Disappointing to be turned down omelette breakfast when we tried to order 30 minutes before breakfast time closed. Told by one member of staff there are too many orders before us to accommodate by 11am. Very disappointed given how well regarded Novotel are.
Positive section of review
Fabulous room, great staff especially at the bar. Location perfect for everything in the area.
Negative section of review
N/A
Positive section of review
Very comfortable room and so clean. I was emailed at booking and in contact when I arrived.
Negative section of review
No complaints.
Positive section of review
Friendly staff and upfront info on airport shuttle services
Positive section of review
Friendly barman sharing lots of knowledge. Great location
Negative section of review
Almost felt like a money grab scam, for the high nightly rate, the room was outdated, scruffy and not clean. This hotel is in major need of a refurb and to charge top rates feels like a rip off if I was perfectly honest.
Positive section of review
The building is beautiful, lovely details to everything,
Negative section of review
Nothing
Positive section of review
Great staff, good location, clean and comfortable
Positive section of review
Great location, free parking, good evening meal
Negative section of review
My room was pleasant but ground floor with windows straight onto hotel courtyard and side alley. I could hear every movement from the room upstairs, and there was a strange irregular ticking / dripping sound all night. Breakfasts disappointing.