1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location is good but the staff at reception are a bit off hand and the room was down a long corridor and through a games room. It could do with refurbishment but then it would probably be more expensive.
Negative section of review
The breakfast could have been better. A fresh fruit salad is always preferable to tinned and frozen. The staff member on reception was a bit off hand.
Positive section of review
The team at Malmaison were really friendly and approachable, Very friendly with responses on queries I had prior to the stay. Room was really comfortable and spacey, which I would expect for the amount paid.
Negative section of review
Bathroom could do with a bit of a refurb, just starting to look tired. The room and bathroom were very clean just needed a touch up. Lights in the room were annoying, they are either too dark or too bright and this is very trivial, not very makeup application proof as the lighting was really difficult
Positive section of review
The property is located in a lovely area, close to pubs/ shops and Bayswater Tube station. I was a solo traveller and I felt safe walking home in the dark from the tube
Negative section of review
The room was very noisy as it had an adjoining door which did little to stop noise from the next room, I could actually hear him brushing his teeth, also there was no blackout curtains so it was very light very early. The next problem was the shower above my room was leaking into my shower cubicle, so was not happy about showering in somebody else’s water, also a bit worried the roof would cave in as this looked like an ongoing problem. I did report this at the time. I then complained directly to the hotel when I got home and they gave me half my money back for the Friday night. Since looking at other accommodation it looks like they had hiked the price up somewhat as it was Chealsea flower show weekend. Nice enough place for about £60 a night not worth the £130 I paid
Positive section of review
Angela was very friendly and welcoming. There was tea/coffee in the room but both were stale. Lovely setting on the edge of the moors.
Negative section of review
There was no one at the premises for us to check in at the time ….and I tried to call but no answer. A lock on the door to the room. The room has v limited headroom even for me at 5’2” and was laid out badly, was cluttered with furniture ….poor decor. The main entry into the room went straight into the bathroom so limited the use of the loo.
Positive section of review
Very pretty, great location for an early flight from Bristol airport .
Positive section of review
Nice, compact room, reasonably priced for a Saturday night.
Positive section of review
Fab location, very clean, will defo book again.
Positive section of review
Loved the grounds , breakfast and pool
Negative section of review
Room was very cold
Positive section of review
Location the quality of the hotel
Negative section of review
Bathroom was not 100% clean , the blinds do not close correctly
Positive section of review
Excellent breakfast
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