1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We ate evening meal and breakfast. All the food was excellent. Staff are very friendly and accommodating. Thoroughly enjoyed our stay.
Positive section of review
The property management company was responsive to requests and worked with us to find a solution that would benefit all of us.
Negative section of review
There was a bad leak in the kitchen, which was coming from the shower upstairs. The company was fast to send a plumber but the issue was not resolved before we left. They did provide us with a slight refund, which I appreciate.
Positive section of review
The room was cozy and warm. The property is close to transportation and shops.
Negative section of review
The bed needs to be changed it is a bit old.
Positive section of review
Clean and family friendly. Fully functional kitchen.
Positive section of review
Perfect location for the town and Gatwick Airport
Positive section of review
Easy to find on main road Hardly heat the traffic
Negative section of review
Staff very friendly onsite restaurant separate snug bar
Positive section of review
All fine
Negative section of review
Parking
Positive section of review
Nothing
Negative section of review
It was dirty , reception could not be found, so bad that we cancelled the stay and moved to another hotel. Wholly unacceptable at the price they wanted to charged.
Newcastle upon Tyne, United Kingdom
Positive section of review
Nothing
Negative section of review
Our 1st room allocated was dirty, unclean window cills, dirt marks on the wall, stained carpet, damaged furniture, and the tv remote was disgusting. The bathroom had scum marks in the shower with dirt in the shower tray not nice! After a trip back to reception (the receptionist actually understanding and polite) we were given ‘an upgrade’ what I can only say was a slightly bigger room still old and worn however it was cleaner (although still not to good standards). Both rooms were really hot, even with the heating off and as the 2nd room was on the front of the hotel it was noisey but we had no choice but to prop the window open with a hanger as they kept sliding shut! I honestly would not recommend this hotel even in the ‘modern’ bar there was food below tables and the view is off rubbish, empty bottles, gas bottles, beer barrels etc although they do try to hide this with partially frosted glass (all well and good if you less than 4ft tall) The building is grand and looks great but it’s run down and dirty once inside.