1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
A wonderful hotel and a fabulous location, just a stroll away from restaurants, bars and the high street. We got a warm welcome, and the rooms were clean and the beds comfortable. Excellent facilities with a bar and restaurant on site. Breakfast had a great variety too. 10/10 many thanks
Negative section of review
Nothing to report
Positive section of review
The location is perfect for food, walks and Turbo Island. The staff are so chilled and helpful.
Negative section of review
Slightly bigger bathroom and more soap
Positive section of review
The apartment was great and everything we needed was on the doorstep. The bed was so comfy.
Negative section of review
We couldn't get the heater to work in the main living room and it could do with a tv in the bedroom but that didn't spoil anything.
Positive section of review
The staff that served our evening meal and breakfast were very friendly and helpful!
Negative section of review
The person who we spoke to on arrival was very abruptly and definitely not a people person!!
Positive section of review
Location was great for the tube station to get around London.
Negative section of review
There were stains on the bed sheets and on two towels which we did mention to reception to have them change only to find when getting back they were still there throughout our stay despite telling reception about this on two separate occasions.
Positive section of review
Very comfy bed. Location was great.
Negative section of review
We found the bathroom very tiny. When you sat on the toilet your knees hit the cabinet. It would have been useful to have a toaster available in the kitchenette.
Positive section of review
Good location in Clovelly
Negative section of review
Understaffed, no choice for supper, meagre breakfast. Tired rooms
Positive section of review
The water was hot
Negative section of review
Everything. The condition of the flat was run down. The bed was squeaky and uncomfortable. The heating didnt work, the electric heater in the living room didn't have legs, which makes it a fire hazard, no heating makes it really cold. It says Parking available, but it's 1st come 1st served (which youre only told after booking). Ended up getting a £100 parking fine. The toilet seat is broken and toilet doesnt flush properly. We were there for business, but the host contacted me in the middle of my day, while I was working to ask if she could enter the flat to get some sheets. I said no, she then asked to come later in the evening, asking for a neighbour to come get the sheets, then saying her partner would be there at 8.30pm. After a very long, exhausting day we just wanted to sleep. We found this extremely unprofessional. Shower leaked everywhere and very low if you're tall. Not enough towels provided. Overall just uncomfortable. With a little updating, cleaning and heating, it could be ideal as location was good, but parking a problem.
Positive section of review
Everything
Negative section of review
Was okay
Positive section of review
Location
Negative section of review
The room cards wouldnt work a few times!