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2
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Positive section of review
A very enjoyable 2 weeks stay at the brook hotel,the management and all the staff were amazing, especially Tracey on Reception who moved me to a bigger room so I could work easier and for being so helpful, Kelly who works on the bar is very professional and keeps the hotel guests as well as the locals extremely happy, Darren the head chef and his team were great nothing was to much trouble regarding dietary requirements. I have worked in the hotel business for many years and certainly have seen many issues in others hotels which normally comes down to lack of direction from the management to the staff,But at the Brook while even though works were being carried out all of the staff carried on professionally.
Negative section of review
I can honestly say that I had a very enjoyable 2 weeks
Positive section of review
Ideal situated on the Cornwall coastal path. Beautiful old property which has been extended, breakfast overlooking the sea. Staff were very friendly especially Lisa who cleaned up my friend as she had a fall. Dinner either served in lovely restaurant or adjacent to bar. Bar serving a good variety of gluten free beers. Room was lovely and clean, beds comfortable.
Negative section of review
Felt the price of accommodation slightly expensive.
Barnard Castle, United Kingdom
Positive section of review
Breakfast was great. Friendly staff. Food was good. Lovely room to eat in. We were part of a large group and the facilities over the 3 nights were great as were the staff and the food. The weather helped as good use was made of the excellent garden. Good range of drinks on offer at the bar.
Negative section of review
Our room while large and spacious, had a creaky bed and every time I turned over, the bed made a loud noise. Some may think it characterful, but it was a bit of a nuisance. Also the bathroom had an ill fitting toilet seat that didn't match the shape of the toilet, so quite a lot of the porcelain rim was exposed. Not ideal for a female to sit on the toilet touching the toilet rim where a male may have splashed having a pee.
Positive section of review
Breakfast was fantastic, best bacon I’ve had in a long time. Room spotlessly clean, beautiful quiet location. My first room Tv didn’t work, staff tried to fix it but were unable to, so upgraded me to a larger double room.
Negative section of review
Lane/driveway had a few deep potholes.
Positive section of review
Well located B&B in Bath, just a short walk from the main tourist areas. Rooms were comfortable and the bathrooms were clean and modern.
Negative section of review
No elevator as the building is old. Narrow stairs so carrying luggage was difficult. Also could use fans during the summer months
Positive section of review
Lovely breakfast, friendly hosts, comfortable room. Fabulous location overlooking the sea.
Positive section of review
Friendly staff comfortable clean bed and relaxed atmosphere good location
Negative section of review
A little tired and in need of a face-lift I think some biscuits on tray in bedroom would have been nice gesture and the food was good but pricey for what we had
Positive section of review
very friendly staff, comfortable bed and great breakfast
Negative section of review
Saturday night noise from revellers went on into early hours on street outside bedroom window..
Positive section of review
Good value for money!
Negative section of review
You get what you pay for
Positive section of review
Not much
Negative section of review
Small bathroom, older furniture, hard beds