1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Perfect location, short walk from station, central and close to theatre and Cathedral and plenty of choice for eating. A very warm welcome from the receptionist and other staff. Room overlooked the car park as we were on a budget, but was comfortable and quiet. Lovely lounge and bar area and a very pretty garden. The house has a long history and there is an infornation leaflet available, though it does have some innacuracies - Charles II's mistress was Louise de Kerouaile, not Charlotte, and she wasn't the mistress of Louis IV. She was more his agent and spy. Bed very comfortable, shower good. Liked the biscuits and the checkin and checkout times were very reasonable, plus we could have left any luggage in their care if room wasn't ready.
Negative section of review
Nothing, really. The view of the car park wasn't great, but we weren't there for the view, but the location.
Positive section of review
Excellent views across open fields as far as the sea. Very quirky building that was generally comfortable and practical. Access was easy and despite lots of glass and an open room the top floor was warm and inviting. Comfortable bedrooms with separate heating and comfortable beds. En suite bathrooms were modern. Very clean throughout.
Negative section of review
The kitchen was a little disappointing. There were only two electrical sockets which is not enough for all the appliances. The cabling to the extractor fan was not connected. Whilst we did not need the fan it should have been connected up. The cables to the television were a tangled mess on the wall and spoilt the otherwise wonderful top floor. These are minor issues.
Positive section of review
The room was big, elegant, clean, and comfortable. The host was very helpful and attentive before and during our stay. The room temperature was perfect. The location was amazing, in the most beautiful area of the new town.
Negative section of review
3rd floor without lift. Suitable just for people without any mobility problems.
Newton Aycliffe, United Kingdom
Positive section of review
Staff lovely and always on hand. I don't think i've been to a hotel with as many staff ready to help, which was nice to see.
Negative section of review
Hotel was slightly tired in some parts. Newer side of the building (spa area) was much more modern.
Positive section of review
Excellent property, easy smooth check in when arrived, all bedrooms were beautiful, spacious and plenty of room for full capacity
Negative section of review
Only minor concern was upstairs (main bathroom) shower was a bit worse for wear, and there were some dark hairs in it. But other than that whole house was basically spotless and plenty of other bathrooms so we just didn’t use that shower! Couple of bits need fixing (a window that didn’t fully shut and a cupboard in kitchen that was off the hinges) but didn’t affect our stay!
Positive section of review
Such a great location, walking distance to landmarks, shops and gardens. The buffet breakfast was also good value.
Positive section of review
Room adequate for our requirements, needs bit of TLC as does some of the Hotel, but suited us would stay again.
Positive section of review
Spotless staff where lovely and friendly
Negative section of review
Position
Positive section of review
Proximity to cruise terminals.
Negative section of review
Hair-dryer, safe and kettle all faulty or not working. Very low pressure toilet flush and low pressure shower. Shower over bath very cramped. TV reception incredibly poor, with many stations dropping out or inaccessible. Mattress seemed uneven from where it had been sat on quite a lot on one side. All in all, a very disappointing stay.
Positive section of review
Great location. Very clean
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