1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We loved the hot tub, just what we needed after a day of karting. It was very easy to walk and get food. Whilst the accommodation is small it has everything that you could need for a short stay.
Negative section of review
Electrics tripped whilst we were out and we couldn’t work out why, host came straight away to sort out so it was all okay.
Positive section of review
Clean ,comfortable beds, nicely decorated room. Walk in shower. Little extras like bar of complementary chocolate and water left in the room.
Negative section of review
The fact that they preloaded our payment card with a fictitious amount. This meant that they then required the card again the next day on booking out, to take the correct amount. The staff were unable to tell us when the £100 over payment would be refunded to our card! Not happy as it seemed like sharp practice. Also not experienced this at other hotels in the uk or on the continent during the last 2 years.
Positive section of review
Hidden little gem, perfect for couples wanting to escape for a few days. Restaurant / food was amazing and the breakfast.
Negative section of review
Our room we stayed in had stains on the bedding box, bit of mould around the grout area in the shower. No lift for people in need either
Positive section of review
efficient everything, from key access to good location for Boucher Rd fields [and concert]. Good parking and good wifi
Negative section of review
there were no dishwasher tablets - apparently not part of the amenities pack when I checked And the bed in main room was supersoft - difficult for 2 people to sleep in as we kept disturbing each other when one of us moved!
Positive section of review
Rooms were big, great that it had 2 double beds. Staff were very friendly and had excellent customer service skills
Negative section of review
Nothing
Positive section of review
Beautiful big house with 4 bedrooms, very clean, spacious and beds were comfortable.
Negative section of review
Loved absolutely everything
Positive section of review
Good location, comfy bed and good selection for breakfast.
Positive section of review
Close to Durham Centre and cathedral lovely river view 😍
Negative section of review
No bedside drawers would ideal 👌 plus only one at one side of the bed but mostly we have loved if those things was able to improve cannot faults your amazing staff in breakfast room also reception especially Laura who helps me on booking.com bless her we definitely be coming again 😀
Positive section of review
Breakfast and dinner was perfect and great value
Negative section of review
Nothing
Positive section of review
Bed, location, food, food and staff!