1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Location was perfect, room was beautiful, had our wedding morning here so lots of beautiful places for photos, the bar had my favourite gin which never happens. So helpful when it came to wedding suppliers letting our makeup artist and photographer up to our room and stuff without a faff. Loved staying here and would love to stay again.
Negative section of review
Our stay was absolutely perfect until our wedding day on the Friday as your hotel had a leak so all my guests that were staying at the hotel had to leave the wedding to come see about their room situations, some where moved rooms, hotels, sent home etc. it ruined our wedding day we spent hours without over half our guests! Which I understand is no fault on the hotels directly but also it ruined our day. No one has been in touch about it either?
Positive section of review
Clean, quiet facilities. Location and parking facilities perfect. Clean quiet pool a bonus (especially when the sun is shining).
Negative section of review
Beds are uncomfortable (dipping). Checking in was slow on past 2 visits. Although reception staff were just sitting in side room. No bell or alarm to notify them.
Positive section of review
Excellent location for accessing Utilita Arena and city centre. Clean and comfortable with an excellent breakfast selection.
Negative section of review
Check in on 3rd floor instead of ground for convenience but that’s just being picky. Everything else was excellent.
Positive section of review
Lots of space compared to a hotel room. Easy check in and out via phone app etc and no need to get keys or fill out forms.
Negative section of review
Hot and stuffy. I know Glasgow is rarely 24 degrees but being able to open the windows would have been nice. How can you fit the roller blinds so they impede being able to open any of the windows and think that is OK? Also, although having an app to open the door was convenient, it has a major flaw as it can only be on one device. So if one of you wants to go out while the other sleeps, they have to wake up to let you in. Neighbourhood is also undergoing lots of building work right now so streets are blocked and there’s a lot of noise.
Positive section of review
Personnel is very helpful, 24h reception Public transport is close. Lot of shops and restaurants in the area
Positive section of review
It's obviously a work in progress and it's great that someone is investing in the property. May 2024
Negative section of review
We couldn't control the temperature of the room and I struggled to open a window. We were only needing a bed en route so the lack of functioning wardrobes and fridge were unimportant.
Positive section of review
Lovely comfy bed, staff super helpful, food in dining room delicious.
Negative section of review
£5 room tray charge to eat in your room
Positive section of review
Spacious and friendly staff
Negative section of review
Beds were uncomfortable and a little dated
Positive section of review
Room size
Negative section of review
Nothing
Positive section of review
Location
Negative section of review
No refrigerator