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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
This place is a gem of a find and I will be back. Very well located for the Elizabeth Line at Hanwell. Facilities perfectly adequate, clean and functional for me. They have a proper carpark and while the hotel was busy, there were still a few spaces and I felt my car was secure there. The fact that a decent cooked breakfast was included in the price I paid made this an absolute steal.
Negative section of review
Let's be straight - this was chosen for the price and was a single bed, there are narrow winding corridors and the decor and upkeep is a bit dated. However, for the price I paid my expectations were exceeded. The place was clean and the bed was very comfortable.
Positive section of review
The hotel although not Imperial have more facilities the man can wish, the staff most polite, room clean and well lit. The security inside more than you wish. Will i stay in this HOTEL, yeeeees !!!!. Recommended by Bish.
Negative section of review
What a silly question.
Positive section of review
Amazing location for our early trip on the Eurostar, easy to use entry system(they send you a 4 digit code that gets you into the building and your room.
Positive section of review
Location was ideal given proximity to Resorts World Arena (reason for travel). Also had some of the best hash browns I've ever eaten at breakfast!
Positive section of review
Convenient for gig we were attending
Negative section of review
No hairdryer but stayed there was one. Expensive but to be expected as there was an event on I. The city.
Positive section of review
Super clean and comfortable.
Negative section of review
N/A
Positive section of review
Great staff and very cleam
Positive section of review
Really great location.
Negative section of review
The property really needs a deep clean it was very grubby and is in need of some repairs and maintenance. The bathroom is very poor and needs painting and cleaning, the sofa is unusable and needs replacing, the two single beds need new mattresses as you can feel the springs, the rug needs to be replaced or stuck down as it is a trip hazard, the window in the lounge will not close as the frame is rotten. The kitchen was very grimey and the fridge and freezer need replacing as they are extremely old and rusty. Despite other guests feeding back on these issues as far back as January 2023 nothing has been done which is very disappointing and if I had had the reviews beforehand I would not have booked this property.
Positive section of review
The bed was comfy.
Negative section of review
The hotel generally is chipped, squashed and tired. The shower over a deep narrow bath with a badly located grab handle was a scramble and made another guest feel it was not safe enough or easy enough for them to have a shower. Breakfast was entirely buffet style, poor quality, and not good value. I guess the 4* can only be because of the pool and golf as the hotel per se is really a 3* business hotel. We would not return and only stayed for the convenience of an event we were attending locally.
Positive section of review
Sweet and cosy
Negative section of review
N/A
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