1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff were great and breakfast at The Malthouse was excellent. Great location and free parking. The bed was very comfy and the bedding was nice and fresh.
Negative section of review
The bathroom was very dated and had some mould in. The water wasn't hot enough for a bath so we had to boil the kettle several times. The whirlpool on the bath didn't work. The carpets in the hallways could use a good wash.
Positive section of review
Been here many times before excellent accommodation near Perth
Positive section of review
The friendness of lisa and paul nothibg was any trouble
Negative section of review
One pub a bit noisy at one night near by
Positive section of review
The location is great, next to Tower Hill Station
Negative section of review
We had an issue with some of the staff. We wanted to leave our luggage as we were going to Italy but returning to stay at the same hotel. Was told that they were happy to hold our luggage, no mention of extra charge therefore I didn't make any arrangements with my brother to keep the luggage at his flat. The next morning, when we were about to leave for Italy, they told us they were going to charge us. We asked them to check with the staff members who were on duty on certain date to verify. In the end, they didn't charge us but there should have been a note on our reservation to avoid this unpleasantness early in the morning. Secondly, there is this machine in the lobby area to book for Uber. We were told not to use it because they said the car will not turn up. The intention was kind, to save us the trouble apparently waiting for the credit to be returned to our account but if that's true, why not removing the machine completely? We were offered the car company that the hotel use but the cost seemed high. It may be the normal cost however with the whole thing about the Uber, all seemed iffy. Some of the people at the reception, to us who worked for hotels before, just don't project the image that we think should be hold by a brand name like Novotel.
Positive section of review
Reception staff amazing. Food great.
Negative section of review
The room was not what we paid for. Manager in restaurant came across rude and arrogant.
Positive section of review
Location was perfect
Positive section of review
Very good experience
Negative section of review
A bit expensive
Positive section of review
good breakfast.
Positive section of review
Location
Negative section of review
Decorating was poor, shower had no power and no drinking licence
Positive section of review
Nothing
Negative section of review
Small room, noises from the room next to mine, steep stairs.
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