1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Staff were excellent, particular Kate who was 5*. An active listener, responded to the issues over both days. She was really helpful and genuine. Food was also very good.
Negative section of review
Changing area for the swimming pool/gym was dirty. Same towels on the dirty floor when we came in and when we were leaving. Such a shame as the pool/sauna was great.
Positive section of review
Over all I really liked this hotel and would book again Their prices are ok but there are better prices for the area available if you look
Positive section of review
There was no tea/coffee never mind breakfast. Comfortable bed but hopeless for two people if you need to get up in the night.
Negative section of review
There is no breakfast. There are two rooms with tea and coffee, one on the 5th and one on the 7th floor. Our room was on the 6th floor but we could not find stairs. So we had to use the lifts which are difficult to operate with the online check-in and busy as there are only four for a large hotel. The coffee machine on the 5th floor was broken and on the morning we left the one on the 7th floor was also out of use for refilling. So not even a cup of tea or coffee never mind breakfast.
Positive section of review
Breakfast was lovely and location was perfect as we were seeing Take That at the O2
Negative section of review
Nothing
Positive section of review
Very close to the river and some lovely walks. Excellent breakfast.
Negative section of review
Parking could be tricky if there was a bowls match going on, as cars were parked very close to the guest house parking area. Luckily we have a small car!
Positive section of review
Staff were friendly, free parking is brilliant and plenty of space
Negative section of review
So noisy despite being quite far back from the road, next doors bathroom woke us up through the night and curtains are useless as let all the light in
Positive section of review
Nice Room Good floor location Comfortable Great Breakfast
Negative section of review
Only 2 lifts working !!!!!!!!!!!!!!!!!! Whilst we were on the second floor and could walk down the fire escape, the queues/wait for the lift were terrible all the time we stayed there..maybe a warning on your site !!
Brighton & Hove, United Kingdom
Positive section of review
Really clean and quiet, close to Hove
Positive section of review
Great food and friendly staff
Negative section of review
Room was a bit small, some of the decor a bit tired
Positive section of review
Excellent breakfast
Negative section of review
The bar & restaurant could have been warmer