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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Great for a small family or friends travelling together as it is a double bed with a single bunk on top. The unconventional full bathroom was good for purpose, towels were provided- the room has everything needed for a budget stay. Only a short walk away from New Street station though some confuse it for the other ibis budget in the area which I witnessed happen in the lobby. There was a small window you can open that was good for ventilation.
Negative section of review
There were some issues with key card that made it difficult to leave and come back to the room without assistance from the front desk. After the first instance I took care to keep the new key card from the front desk away from anything that would demagnetise it. However when I attempted using it a few hours later I was locked out for a good 20 minutes while staff attempted to open the door with various keys. The room adjacent to mine had a similar issue but they were able to get into their room after 5 minutes of swiping their key card. The staff was helpful but suffice to say the hotel keys needs some upgrading across the board. They was a damp smell throughout the room when you first enter, likely from the shower that does dissipate after opening the window and exhaust fan.
Positive section of review
Fantastic stay at Twilight and Shakia was a fantastic host who made sure I had everything I needed. The apartment was so nice I wished I never could have left! It's central to everything; the local shops, bars, cafe's etc and Highbury and Islington station is about a 10-15 minute walk. Highly recommend, you won't find a better place or host in the area.
Negative section of review
Absolutely nothing! Everything about the apartment was amazing.
Positive section of review
Good location - accessible by main road from many directions, while being in a quiet village with walks, pubs, shop and pharmacy. Good - but variable - breakfast (see below). Comfortable room, though poor air circulation as only a small window. Lovely staff.
Negative section of review
Entrance - Reception poorly signed, and down natural stone path very broken and dangerous in places. Most rooms in modern block, not in country house, and tortuous route to breakfast. No lift to first floor rooms. Switches/wiring in new rooms bizarre - could not have single bedside light on; bathroom light switch not near bathroom door. Breakfast - hot buffet on some days, additional cold buffet on fewer days, table service but no buffets on quieter days with items not available on buffet days! Dressed fresh fruit only on some days. Poor air circulation in room - fan provided to compensate. No tissues, shoe cleaner, or vanity kit, though fixed toiletries good. No phone in room, so could not contact Reception. Intermittent or no signal on mobile phone services. Shower over round-bottomed and deep bath worked well, but hazardous as no grab rail. Excessive postings from parent company shortly before visit promoting extra food and drink spending - negated country house hotel friendliness and out of character. No EV charging, and offer of slow plug-in for £20 quite greedy - never mentioned good facilities at retail outlets nearby for very competitive rates (we recommend using Chargemap app).
Positive section of review
Very clean, excellent location, parking space and access to a balcony. Friendly and responsive host. Highchair provided as requested.
Negative section of review
Nothing really, maybe could have some more instructions on how to find the property (as it’s new our sat nav didn’t pick it up) and how to work bins etc (we found the key card but couldn’t work out how to operate the system once we were in - so couldn’t take recycling down when we were leaving) but nothing major!
Positive section of review
Comfortable, friendly staff, charming, fantastic location close to Lyme Regis and Charmouth! Homely, and beautiful cats!
Negative section of review
Nothing! 🙂
Positive section of review
The area is very quiet & peaceful, the room size is really good , the whole building is clean
Negative section of review
The bathroom needs more attention
Positive section of review
Clean, good size, parking, kitchen fully equipped, comfy beds, Great location .
Negative section of review
WiFi poor - had to hotspot to work.
Positive section of review
Breakfast - able to get an early breakfast as a cycling group wanted one.
Negative section of review
Service on the Sunday morning for breakfast not as good and waitress not as jolly. Still ok though! No parking at the hotel. parking was in a market carpark and cars not visible from hotel.
Positive section of review
Staff, general condition of property and breakfast
Negative section of review
Shower leaking, mould above shower and ceiling flaking..
Positive section of review
Excellent breakfast, lovely staff.
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