1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The Spa is located on the cliff top at Scarborough south beach with lovely views over the sea and along the sea front. Our room was clean and comfortable. The breakfast was good and staff very helpful with any extras requested. Swimming pool was quite spacious and not too busy.
Negative section of review
The lounge, normally a pleasant place, is subject to sudden loud club-style music from the gym classes beneath. Our room was another floor up and we could hear it there. A request (on behalf of most people in the lounge) to get them to turn it down was treated with some disdain by the reception lady. Paying nearly 300 pounds a night for our room I would have expected a better response. You have to pay for parking and reserve a space to be sure of getting in.
Positive section of review
Lovely room. Really comfortable beds. Loved the access to a little garden area. The staff were brilliant and very helpful. 2 of them gave us a lift when we couldn't get a taxi.
Negative section of review
We couldn't use the safe. The water drained away very slowly from the wash basin.
Positive section of review
Good location, clean and comfortable with friendly staff! Great freshly cooked breakfast with choice of fruits, cereals, croissants porridge, toast, tea, coffee and fruit juices
Negative section of review
Not having a fridge in room is the only downside!
Positive section of review
Great location, a handy walk to the city. Very comfortable bed. A lad called Charlie helped me out over the phone when I first arrived and he was brilliant, very helpful.
Negative section of review
One of the knives in the knife block was quite dirty which wasn't nice to be honest, other than that place was pretty clean. Some very loud birds woke me at 3AM, new windows that fully close would be ideal and help dampen the noise, not much else can be done about the local wildlife in fairness.
Positive section of review
I was travelling alone and it was really close to the train station. I got upgraded which was lovely.
Positive section of review
Been before and it's lovely and clean.very close to town and family (who we were visiting)
Positive section of review
The location was great. The restaurants near are lovely and the breakfast hamper is so cute!
Negative section of review
Nothing
Positive section of review
Beds are really comfortable, and the staff was very welcoming
Positive section of review
Handy location friendly staff nice hotel
Negative section of review
No issues
Positive section of review
Lovely location and hotel
Negative section of review
Unfortunately we couldn't turn the radiator off on a very hot weekend.