1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Staff were exceptionally friendly and helpful, even leading us a personal phone charger for the night. The spa facilities were excellent and made for a very enjoyable and relaxing stay. Didn't feel rushed to leave the hotel.
Negative section of review
If I'm being picky, the carpet in the hallway on the ground floor had a lot of wear and stains, time for a refresh. The rest of the facilities were very good.
Positive section of review
Beautiful lobby, room was lovely and clean, comfortable beds. Breakfast was hot and restaurant nice and quiet at 7.30am. Reception staff were friendly on check in. Location good for getting to and from the train station.
Negative section of review
Unfortunately we had disruptive guests on the 6th floor who came back after a night of drinking and continued the party in the corridor singing, shouting, potentially inviting other people to stay over and banging on each other’s doors. This went on for about 45 minutes. I sent a message through the website and my husband tried to contact staff using the phone but we didn’t get through to anyone. I understand the hotel doesn’t have 24 hour reception staff but unfortunately we couldn’t find anyone to make a complaint to. Slightly disappointed and we didn’t get quite the relaxing night’s sleep we hoped for.
Positive section of review
Great location near to the Baltic Market. Bed very comfortable. Shared bathroom clean. For the price, good value. Communication and access really good.
Positive section of review
The park near by for pleasant walk. The wedding reception area was spacious and nicely decorated, and service was good. Parking was free.
Negative section of review
Room 11 - The bedding and towels were clean. However, the rooms are very dated, had ants, no remote for TV, kettle needed descaling, no plug in sink, wardrobe door had come off and was propped againt the window. I sat on the sofa and fell through, and it turned out the base was partly missing. The shower head was loose. As a family, we had 7 rooms after a wedding reception that was on the premises and all more or less of the same quality. Heating was on full in rooms and corridors, with no controls to turn it down, all the windows in the building were open to let air in, weather temperature 18 degrees, so making it very stuffy .
Positive section of review
Beautifully decorated, everything was thought through from the guest's potential needs. It was truly a home from home.
Negative section of review
Nothing!
Positive section of review
Good location to vist Williams F1 and walk Ridgeway. Good breakfast. Kind people.
Negative section of review
No dinner. But no problem for Take Away.
Positive section of review
Beautiful location and property, pool looked beautiful. Food was delicious too!
Negative section of review
The stairs to the rooms 20 (?) and 21 were a bit small and steep so carrying up and down my toddler was a little scary, I tripped a few times while carrying her
Positive section of review
Cost and location we're ideal.
Negative section of review
Key card stopped working quite a lot and had to keep getting it reprogrammed at reception.
Positive section of review
The free parking on the street
Negative section of review
No hot water for the shower or anything No host, No access to facities, just a tiny room.
Positive section of review
Clean and nice atmosphere