1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Beautiful, well-appointed room, lovely lounge areas to chill out with a drink, very helpful and friendly staff. The grounds were beautiful , with stunning views overlooking the Usk valley. The pool and sauna area was readily available. Small but adequate. The food was very good, and reasonable.
Negative section of review
We had to find staff a couple of times, but that was all. They were busy.
Positive section of review
Friendly staff and the breakfast was excellent. Hotel in lovely location just a short pleasant walk from Ludlow.
Positive section of review
The location and proximity to where I was working. The room, bath, and general building were all very good.
Negative section of review
Somebody rang the bell on my room twice at 9.30pm while I was sleeping. I was charged the price of a full English breakfast (about £40) despite only having a croissant, a cup of coffee, and two strips of bacon from the buffet. If I had not had the bacon I wouldn't have been charged. They should make it more clear. Also that's just an obscenely extortionate price for a small breakfast. The room could have done with some tissues, and the menus on the TV were QR codes which I couldn't read.
Positive section of review
staff helpful & friendly, room clean and comfortable, breaksfast good
Negative section of review
Shower head too low and hard to get temp right
Positive section of review
Comfortable and spacious room. Great food and an exceptional breakfast.
Negative section of review
Bathroom floor a little grubby here and there. Would be a great pub to have a beer garden.
Positive section of review
The structure, bedroom, TV, the position. The staff
Negative section of review
The bath tub instead of a real shower and it was old or dirty. At breakfast the pastries were not fresh
Positive section of review
Loved everything about our stay at Cissy’s Cottage
Negative section of review
Not applicable
Positive section of review
The history, the staff, the food, the location.
Negative section of review
Nothing
Positive section of review
Comfortable, clean, spacious
Negative section of review
Only satellite TV Fan makes a lot of noise
Positive section of review
The bed was comfortable.
Negative section of review
The staff were not helpful, the room was small. Dinner finished at 9:30…room service only started at 11:00 and it was bad options.