1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Stayed as part of our NC500 tour. Nice hotel in a quiet and picturesque part of Scotland, looking West. All members of staff friendly towards us and our dog. Nice restaurant. We would have had to eat dinner in the bar (as we did for breakfast) but Eddie dog was happy to stay in the room whilst we had dinner (which was of a very high quality). Quiet area miles from anywhere with fabulous views across to the Summer Isles. We were able to go for a pleasant hike, around 6km, in the morning although the beach is a bit rocky at high tide. Room comfortable. Decent shower. Would stay again if in the area.
Negative section of review
Despite clearly stating a particular allergy issue when ordering dinner the message didn't reach the kitchen. Luckily this was spotted before being eaten and didn't cause a problem. The hotel were most apologetic and did the right thing to compensate. Mistakes happen.
Positive section of review
Room, warm quiet, comfortable and clean. Excellent location for getting into the city centre (bus stops outside of hotel)
Negative section of review
Shower room radiator not working.
Positive section of review
Staff polite and courteous. Excellent value for money. Have stayed here before and will continue to in the future.
Negative section of review
First morning chef phoned in sick, so due to work restrictions I missed a full English breakfast. Another chef completed the breakfast for other clients. Bath panel did not appear to fit correctly but this did not affect my stay.
Positive section of review
Very pleasant lady on check in reception... Warm. Comfortable. Clean Room...
Positive section of review
The room was fine, and Luke was great. The area is interesting to explore.
Negative section of review
This is the guest house, not the 4-star hotel. No reception, no breakfast, and poor internet. I was misled by the title on Booking "4-star hotel".
Royal Tunbridge Wells, United Kingdom
Positive section of review
Free upgrade, lovely room. Central location. Car parking close by.
Negative section of review
Nothing, it was a lovely, comfortable hotel with friendly, helpful staff.
Positive section of review
Old lots of history. Good central position and parking.
Negative section of review
The smoke alarm led light was very bright at night.
Positive section of review
Nice suite, great view.
Negative section of review
The place was listed on Booking.com as Bed and Breakfast, on arrival we were told that they no longer served Breakfast. The noise in the room from a pump and a water tank was unbearable, I mean really, really loud. I complained to the owner, and told him I was leaving and wanted my money back, he agreed to return the £104, but failed to do so.
Positive section of review
Great staff and service
Negative section of review
Bit pricey
Positive section of review
Clean
Negative section of review
Nothing