1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
This is a lovely 5* hotel in the centre of beautiful Chester. We try and visit once a year and this time it was for just one night. The service is top notch. We walked from the car park and our bags were whisked away while we checked in and soon appeared in our room. The room itself was a good size as was the bathroom. There are nice touches like hand (home) made shortbread on the tea tray and fresh milk in the mini bar. The Continental breakfast is good quality if a little limited but you can purchase a cooked option from the menu if that is your preference. We will be back again soon!
Negative section of review
It's a good quality hotel in one of our favourite cities. Nothing to complain about at all.
Positive section of review
1. Location! Location! Location! It's very close to the office I need to go, right next to the metro station "Bank" 2. Good value for money, especially compared with the accommodations close-by, I couldn't really believe it when I reserved it 3. very comfy for business/single travellers, with all the facilities you need, like kitchen stuff, desk...
Negative section of review
1. the pre-check-in process was a bit confusing to me, as I didn't receive 'online check-in' email, but I got message asking me to follow the online check-in email... In the end it was fine, but it could be improved 2. the duvet quality is not good, the down/feature filled in the duvet were not evenly distributed, causing some parts of duvet is much thinner than the other (not only in my room. my colleague said the same in their rooms), which caused some uncomfortable sleep to me
Positive section of review
The staff were lovely, especially the breakfast staff, and the breakfast was the nicest hotel buffet breakfast I’ve ever had. The cleaners were also so friendly and nice. Loved the late check-out time, too! Gave us time to really enjoy breakfast. Great location, too!
Negative section of review
The only thing that could have been better, is that when I booked it, it said there would be a coffee maker and there wasn’t. That’s my only criticism as I was looking forward to using a fancy coffee maker haha. There was a kettle, though!
Positive section of review
Hotel is in a very good location, close to Paddington and a short metro ride from King's Cross/St Pancras. The metro stop (Edgware Road) is also very close. Staff is friendly and welcoming. Everything feels new.
Negative section of review
Rooms are a tad small and not thoroughly cleaned (I could find long hair in the bathroom!). This can happen, but might be a good idea to take a look into this.
Newcastle upon Tyne, United Kingdom
Positive section of review
On the Hadrian's wall route so very convenient. Pub serves good pub style food and we enjoyed the breakfast. Good value for rhe room.
Negative section of review
Wifi wasn't working in the rooms which are in a separate building to the pub. Felt a little isolated.
Positive section of review
The room was to a high standard, beautiful views and extremely clean
Positive section of review
Large room good food friendly staff lots of choice for meals
Positive section of review
Staff were very friendly and a lovely sea view
Negative section of review
Very dated and dusty due to on going works and hotel parking was a problem
Positive section of review
Beautiful place in a beautiful area .
Positive section of review
That there a swimming pool on-site
Negative section of review
The surrounding view and area wasn’t very welcoming and was actually quite unpleasant to look out onto a massive coach car park
© 2024 AEGEAN AIRLINES - Content guidelines and reporting
